HSO Executives Inc Hiring for Customer Relations Associate at Port Hueneme, CA Full Time

The best Customer Relations Associate are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Relations Associate can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Relations Associate can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities:

• Manage large amounts of incoming calls
• Market and sell new services or products to prospective customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualified candidates:

• Must possess excellent interpersonal communication skills
• Maintain a high level of professionalism & integrity
• Experience with public speaking for presenting to groups a plus
• 4-year degree preferred, not required
• 1-2 years of customer service
• Demonstrated leadership ability. Sales and Marketing experience is not required
• Demonstrated critical thinking and problem-solving skills

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