HSBC Hiring for UK HR Service Improvement Analyst , Human Resources at Birmingham Full Time

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further!

Human Resources lead the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and leading all aspects of frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking 3 x experienced individuals to join this team in the role of UK HR Service Improvement Analyst.

In this role, you will:
Review and map end to end customer journeys and making them fit for purpose, including control, process, technology and content;

Compile and utilise ‘data, KPI’s and SLA’s’, to provide insight to support business decisions and actions;

Analyse KPI/SLA together with the HR service leads and operational team leads to identify trends and patterns and motivate change or improvements based on these insights;

Leading workshops to ensure a consistent, best practice approach is adopted across service lines to deliver the best outcome for our customers, whilst ensuring risks and controls are understood and followed;

Drive a ‘customer focused’ culture as part of a journey to service excellence;

Confident to use data and other service metrics to support the set up and development of strategies to meet performance, and analyse and manage results and progress;

Undertake research to drive best practice and the governance of HR initiatives.

Requirements

To be successful in this role you should meet the following requirements:

An inquisitive nature, with a pro-active attitude is key;

Strong analytical skills & ability to interpret data and articulate findings to a high standard;

Data management experience and use of Excel at intermediate level is essential;

An understanding of process, continuous improvement and technology;

Ability to correctly identify and influence partners at different levels;

Understanding delivery dependencies will be important in addition to recognising customer experience, with the end user always in mind;

Logical thinking, with ability to learn quickly and work under pressure;

Previous experience within HR or a basic knowledge of HR processes is desirable;

Sound understanding of the ServiceNow case management tool & dashboards is desirable.

The base location for this role is flexible within the UK.

You’ll achieve more when you join HSBC.

At HSBC, we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

Recruitment Helpdesk:
Email: [email protected]

Telephone: +44 2078328500