Client Advisory
Take the lead to deal with critical issues and problems as they arise for client projects and retained solutions that include: Absence management, Disciplinary & Grievances, Settlements & Exits, Dispute resolution, Mediation, Mergers & Acquisitions, Crisis Management, Employment Law, HR advice, Health & Safety, Strategy & Planning, Management, and Employee relations.
Strategy & Planning
Develop people strategies/plans that help drive business performance
Proactive support of the delivery of HR processes
Build strong relationships with key client contacts and their employees
Assess risk and identify gaps in employee relation processes
Facilitate the management and internal consultancy team to bring the best solutions for employee retention and development
Design key job positions and succession plans
Challenge organisational structure and actively design improvements
Review and audit client set up and roll out new tailored documents and procedures.
Manage sensitive employee, manager & team issues.
Build positive employee relations and navigate/plan for future change/issues.
Proactively review client tasks to provide suggestions for pro-active future-thinking projects to help stop issues, resolve problems and drive team collaboration..
Client Management
Key point of contact for high-level client queries.
Recommending solutions to help add better value for our clients.
Building relationships with key contacts across the teams
Running quarterly review meetings to keep things on track
Support and update the organisation on all employee relations matters
Work across business disciplines to lead and influence change at a strategic level
Head up the operational function within the HR department
Provide support and guidance for managers and staff on HR issues including employment legislation
Requirements:
CIPD qualified or equivalent HR/people related qualification or degree
Thorough working experience of resolving complex casework problems
Strong employee relations background
Great negotiation/mediation skills
Strong business acumen
Excellent communication and interpersonal skills
Collaborative, team-focused approach to all clients and day-to-day work.
Curiosity in the work that we do and the clients that we work with.
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