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HP Hiring for User Experience Designer – Customer Support Experience Job at Austin, TX Full Time
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About HP
Job Title
UX Designer – Customer Support Experience
About HP
At HP, talent is our criteria.
Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and be you!
We’re reinventing technology to make life better for everyone, everywhere around the globe. From Personal Systems to Print, we’re engineering experiences that amaze.
HP Digital Experience and Support is transforming how our customers experience digital support, from on-demand tools to our AI Bot; access to support and services are at our customer’s fingertips.
Join our team and help us build the future.
Job Description
We are looking for a UX Designer to expand our Experience Design team, someone with a passion for creative and dynamic insights to make ever-more engaging and helpful products. As a UX Designer, you will be a key contributor along every step of the design process from research and creativity to production handoff and QA for various experiences across web, PC desktop, and mobile app.
Responsibilities:
- Create wireframes, flows, comps, prototypes, and produce assets to communicate interaction and design work and validate ideas effectively.
- Understand and articulate customer needs and synthesize data from various sources to inform product decisions, alongside good intuition and prior experience.
- Work with researchers to conduct research to learn about your end-users through interviews, research, user data, and observation and represent and advocate for them at all times.
- Work closely with cross-functional teams and programs to create an intuitive, cohesive and seamless user experience across all products that show an eye for detail and an excellent sense of aesthetics and functionality.
- Work with the development team(s) to ensure technical needs are satisfied while maintaining a strong focus on the user experience.
- Present designs and key milestone deliverables to peers and stakeholders while communicating design rationale and tradeoffs.
- Provide guidance and mentoring to new and less-experienced team members.
Education and Experience Required:
- Bachelor’s or Master’s degree in User Experience Design, Human-Computer Interaction, Human Factors, Graphic Design, Interactive Design, Experimental Psychology, Cognitive Science, Information Design, or the equivalent professional experience.
- 2-4 years of professional experience as a User Experience, Product, or Interaction Designer; Information Architect; or similar with an extensive understanding of UX principles and heuristics.
- A creative yet pragmatic approach that aligns with agile design and development practices.
- A portfolio that shows your process, such as using research to frame problems and collaboratively solving them with cross-functional teams.
Knowledge and Skills:
- Proven track record creating human-centered solutions that help maximize return on experience, encourage customer loyalty and increase feature adoption.
- Experience with collaborative Lean UX frameworks and human-centered design.
- Comfortable working with a variety of tools such as Figma, Adobe XD, Axure, and Zeplin.
- Experience with design systems, brand standards, and a solid knowledge of typography, color, grid, and composition.
- Strong communication skills and experience working with cross-functional teams (e.g., product management, customer experience, engineering, etc.), ideally a skilled storyteller comfortable presenting their work for critique.
- Attention to detail in the language and relationships of design elements in an experience.
- Experience with and awareness of accessibility guidelines and best practices for either web or app.
- Prototyping and animation skills are a plus.
The estimated range of compensation for this job at the time posting is 82,500.00 USD – 137,500.00 USD annual.
HP offers a comprehensive benefits package, including:
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
401(k) matching
Vision insurance
About HP
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!