HP Hiring for Software Order Processing Analyst at British Columbia Full Time

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:
The Software Order Processing Business Analyst performs a variety of functions within the Teradici Operations department particularly focusing on order management as well as customer support administration.

Process incoming Purchase Orders (PO), validate the information, send order acknowledgements and fulfill orders.

Use SW License entitlement system (Flexera/Revenera) to generate SW License.

Manage data sync between various Teradici systems i.e. Salesforce, Great Plains, Microsoft Dynamics.

Work with Finance to support processes for generating quotes, receiving PO, shipping products, billing distributors and re-sellers.

Work with the various teams to establish processes to manage order management in an efficient manner while collaboratively determining and documenting all processes.

Participate as part of the team to determine, define and optimize the internal process for managing the licensing and sale of Teradici products.

Work with the customer Support team to establish the tracking of the maintenance SLAs (service level agreements or service entitlements).

Review and verify that Sales team has provided acceptable documentation in salesforce.com to confirm end user revenue.

Work with other operations related tasks as assigned.

Education and Experience Required:
Typically a Bachelor’s degree in a technical or business discipline or equivalent experience and a minimum of 8 years of related experience or a Master’s degree and a minimum of 6 years of experience.

Knowledge and Skills:
Previous experience in Licensed Software products Order Management required.

Knowledge and work experience on Salesforce required.

Experience with SaaS platforms for order management.

Strong PC skills, i.e. Excel, Word, Power Point and MS Outlook.

Experience dealing with Distributors, resellers, e-commerce platforms.

Willingness to challenge existing processes and methods to seek opportunities for improvement.

Excellent interpersonal, written and verbal communication skills.

Ability to exercise good judgment, show initiative and be proactive.

High standards of ethics and confidentiality to handle sensitive information.

Follow process and enforce all established rules.

Extremely detailed oriented.

Flexible, adaptable and comfortable with change.

Strong customer service awareness/focus.

Strong personal work ethic.

Open to flexible schedule and work environment (from Burnaby Office or Remote Location including Working from Home).

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