Howell Ventures Ltd Hiring for Customer Service Representative at Upper Kingsclear, NB Full Time

Reports To

General Manager

Job Summary

Howell Ventures Ltd. is looking for an experienced, energetic individual to join our customer service team. Above and beyond daily administrative responsibilities related to taking orders, invoicing, processing credit cards, etc., the successful candidate would also work with management to improve our customer service department on a continuous basis.

While bilingualism is not necessary to fulfill the job requirements, candidates who are proficient in English and French will be considered above uni-lingual candidates.

Competencies

• Attention to Detail
• Client/Customer Focus
• Communication
• Organization
• Ownership
• Professionalism
• Resourceful
• Time Management

Job Duties

• Prepare, review, and/or edit various forms of correspondence such as letters, invoices, presentations, publications, and reports
• Administer and manage inbound and outbound mail, including priority post, packages, courier services, and other correspondence
• Process customer orders
• Act as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
• Answer telephone and electronic inquiries and relay telephone calls and messages
• Refer and/or redirect calls, emails, or visitors as required
• Assist in the compilation of data for various reports
• Maintain and monitor office supply inventory levels; place orders as required; and arrange for servicing of office equipment
• Photocopy and organize documents for distribution, mailing, binding, and filing
• Prepare agendas for meetings, and transcribe and distribute meeting minutes
• Prepare travel schedules, book travel arrangements, and make reservations for senior management and executive staff
• Present a positive and professional image of the organization when interacting with employees, clients/customers, visitors, and other external stakeholders
• Accurately and appropriately file correspondence, invoices, and receipts
• Eliminate unnecessary or outdated materials, destroying them or transferring them to inactive storage according to file maintenance and legislative requirements

Job Requirements

• Ability to adapt to new technology
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to effectively communicate both verbally and in writing
• Ability to prioritize and manage conflicting demands
• Ability to respond quickly in a dynamic and changing environment
• Ability to type 60 words per minute
• Ability to work individually as well as part of a team
• Proficient in Microsoft Office programs (including Word, Excel, and PowerPoint)
• Strong writing, editing, and proofreading skills
• Superior telephone manners and strong interpersonal skills
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

Work Conditions

• Operation of desktop computer and peripherals
• Extended periods of sitting (Standing desk can also be provided)
• Interaction with employees, management, and the public at large
• Working in a busy office environment with frequent interruptions
• Occasional overtime

Acknowledgement And Agreement

Howell Ventures Ltd is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, Howell Ventures Ltd will provide reasonable accommodation for any applicant, as requested during the hiring process.

Job Types: Full-time, Permanent

Salary: $16.00-$20.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Experience:

• customer service: 1 year (preferred)