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About The Position
The Housekeeping Room Attendant is responsible for the cleanliness of the guest room’s interior and exterior including patios, entrance areas and kitchens. Other responsibilities include deep cleaning and performing special projects. Room Attendants contribute to the resort commitment to high quality guest service and teamwork.
Requirements
- Prior housekeeping experience required
- Must have flexibility weekends and holidays
- Ability to learn quickly and work in fast paced position
- Ability to communicate in English with vendors, guests and staff to their understanding
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards exist.
- Ability to focus attention to details.
- Ability to maintain confidentiality of hotel guests and pertinent hotel information.
- Ability to ensure security of guest room access and hotel property.
- Ability to prioritize, organize and follow through.
- Ability to resolve problems using good judgment
- Ability to learn quickly and work in fast paced position
- Must be able to multi-task
Nice To Haves
- Prior Five Diamond resort experience preferably in a resort or related field
- Dynamic and personable
Responsibilities
- Respond promptly to requests from guests and other departments
- Fill carts with supplies and transport cart to assigned area
- Pick up work assignments from the Housekeeping Department and review any questions and guest room master keys.
- Enter guest rooms following procedures for gaining access.
- Replace guest amenities and supplies in rooms
- Replace dirty linen and terry with clean items
- Make beds and fold terry
- Clean bathrooms
- Clean kitchens with Rancho Valencia resort guidelines and standards
- Remove trash, dirty linen, and room service items
- Check that all appliances are present in the room and in working order
- Straighten desk items, furniture and appliances
- Dust, polish, and remove marks from walls and furnishings
- Vacuum carpets and perform floor care duties
- Follow Rancho Valencia Resort stay over service guidelines
- Clean mirrors, windows, high and low dusting
- Follow all OSHA and MSDS rules and regulations
- Follow all company safety and security policies and procedures
- Immediately report accidents, injuries and unsafe work environment to manager
- Follow all resort policies and procedures, ensure uniform and personal appearance are clean and professional
- Develop and maintain positive working relationship with others
- Support team to reach common goals
- Ensure adherence to quality, expectations and standards
- Identify, recommend, develop, and implement new ways to increase organizational, efficiency, productivity, quality, safety, and/or cost-savings
- Actively participates in Safety Programs and abides by all injury reporting and safety behavior.
- Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.
- Perform other duties as directed, developed or assigned.