HotShot Coffee Sleeves Ltd. Hiring for Printing Company CSR at Burnaby, BC Full Time

HotShot Coffee Sleeves (coffeesleeves.ca / hotshotsleeves.com) is looking for a vibrant and energetic person to join our Customer Service department. HotShot manufactures high quality custom branded cup sleeves for both Canadian and USA customers. Clients include coffee chains, restaurants, hotels, advertising agencies and product distributors. HotShot is one of the top producers of sleeves in North America and we are known for our high quality, quick turnaround and excellent service.

This position requires working in a fairly fast paced environment with lots of interaction with clients both via email and telephone. You will be assisting customers from all over North America and from different types of businesses.

Customer Service and Order Entry

• Receive and respond to emails with respect to product questions
• Provide pricing and quotations to both Canadian and USA customers from established price lists
• Calculate custom pricing for some coffee sleeve orders
• Entering new orders into work order systems including Quickbooks, Monday.com
• Determine shipping rates using UPS and other online systems
• Process customer payments using online credit card system or Paypal
• Discuss job particulars with graphic design department regarding graphic requirements needed
• Liaise between graphics department and customer by sending proofs via email and overseeing client changes to graphics
• There may be opportunities to assist with exhibiting at trade shows (either local or out of town)

Requirements

• Excellent English and strong communication skills– spoken and written
• Excellent organizational skills and time management skills– organizing emails, quotations, follow up, etc
• Proficiency with email programs, Microsoft Word, Microsoft Excel, etc

• Previous work in a printing company or graphic design company is a bonus

• Good understanding of printing and prepress concepts including colour spaces, resolution, graphics is a bonus

Job Type: Full-time

Salary: $22.00-$26.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Have you worked with Quickbooks Online of other accounting software before?

Experience:

• printing company: 1 year (preferred)