Hotel Chez Swann Hiring for Hotel Receptionist at Montréal, QC Full Time

Hotel Chez Swann seeks a part-time Receptionist to join our Front Desk team. The successful candidate will have proven accounting skills, excellent customer service ability and the mature judgement and confidence to ensure.

Job Description

The following is an overview of expected duties for the position:

• Posting and verification room charges of guest accounts and processing all the charges.

• Perform an accurate bucket check of all in-house registration cards.

• Control and secure cash handling policy.

• Verification of all account postings and balances.

• Ability to understand principles of auditing and balancing.

• Proceed with end of day/end of month tasks as well as with full night audit task list when scheduled on this shift.

• Welcome and acknowledge all guests according to company standards.

• Performing check-in/check-out procedures in a courteous and professional manner. .

• Assist with any guest requests when required (including restaurant reservations and transportation).

• Answering and attending to any calls and e-mails from current and potential guests using appropriate etiquette.

• Log, track and complete guest wake-up calls.

• Luggage assistance.

• Performing security checks of the property and follow all company safety policies.

• General housekeeping of common areas.

• Promote and maintain a safe and healthy work environment.

• Ensure personal appearance is clean and professional.

• Maintain confidentiality of proprietary information.

• Prepare and review documents accurately and completely.

• Have strong problem solving skills as well as the capacity to make appropriate decisions.

• Possess attention to detail as well as a strong sense of organizational capacity.

• Performing other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma, or equivalent.

• Computer literate; good knowledge of excel and basic accounting principles.

• Ability to work well under pressure in a changing environment.

• English and French languages, both spoken and written. Fluency in other languages would be an asset.

• Customer service experience. Previous book keeping / auditing experience preferred.

• Must be able to work well with minimal supervision and be a team player.

• Flexibility in scheduling.

Required experience:

• At least 2 years experience in the hotel industry is required.

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: From $16.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Montréal, QC H3G1V9: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)