Honorlock Hiring for Proctor I at Boca Raton, FL Full Time

The Proctor I is a key member of the Customer Services Department and is responsible for the enforcement of all exam guidelines set forth by instructors and/or institutions. The Proctor I will monitor student behavior(s) utilizing AI triggers and alerts in order to maintain and preserve academic integrity.

Job Responsibilities:
Review exam instructions, watch exam taker sessions, and notate all violations accordingly

Conduct Live Pop-Ins to deter academic dishonesty and/or minimize student test anxiety

Ensure consistency with notations/flagging across all student sessions

Maintain case records for all student contacts

Identify, confirm, and escalate instances of Academic Dishonesty

Identify and escalate situations concerning student safety or privacy

Communicate with team members to ensure cross-team consistency and accuracy

Other duties as assigned

Requirements:
Strong time management skills and ability to multitask

Excellent verbal and written communication skills

Ability to work effectively and independently with minimal supervision

Ability to treat confidential information as such, as an NDA will be required prior to starting

Ability to take critical feedback and use it towards professional development and growth

2-4 years of customer service experience

Bachelor’s degree or relevant experience

Ability to type 50 WPM or greater

Intermediate understanding of operating a computer, and a basic understanding of using media players

Experience in the education industry or prior remote proctoring experience preferred

Familiarity with G-Suite and Slack preferred

While working from home, you must have a quiet place to work to ensure confidentiality is maintained