HonorBuilt Hiring for IT Systems Engineer at McDonough, GA Full Time

HonorBuilt thrives on complex jobs and large-scale deployments. We intimately understand not only restaurant POS systems but also the innerworkings of today’s modern restaurants. How? Because we work with some of the most technically advanced brands and are in restaurants every single day.

We need a talented Systems Engineer to join our Escalation Team. The role requires high touch customer service skills and highly accurate responses to our Support teams and Customers. You will be asked to provide technical assistance and project support for our Managed computer networks, their operating systems, applications and end points. On a daily basis, you will need to run diagnostic applications, isolate problems and implement solutions to prevent reoccurrence, in addition to involvement with proactive system replacements and configurations.

**THIS POSITION IS FULL TIME, ON SITE, LOCATED IN McDonough, GA**

Earn Your College Degree: HonorBuilt employees are able to earn a FREE college degree while they work! HonorBuilt’s purpose statement is “Together we care more, deliver more, and become more.” As part of our commitment to becoming more, we offer all employees the opportunity to earn a fully funded degree online from Point University, a fully accredited, private university, based out of West Point, Georgia.

Essential Duties and Responsibilities:

• Responsively receive Escalations from our Support Centers and indirectly Customers.
• Resolve and communicate high level issues for Windows, MacOS and *nix systems (including VMware).
• Experience designing, managing and implementing technical projects and solutions.
• Ability to comprehend and script as needed, in PowerShell and SQL preferred.
• Support numerous Active Directory environments including DHCP, DNS, DFS and AD DS.
• Manage storage relating to VVOL, LUNs and iSCSI connections.
• Diagnose and correct networking issues including LAN, WAN and VPN connectivity.
• Troubleshoot and configure Edge devices.
• Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Additional Duties and Responsibilities:

• Ability to work in a team and collaborate through direct communication, ticket notes and presentations.
• Document internal processes and procedures related to duties and responsibilities.
• Interaction and management of 3rd party vendors for escalations on hardware and software.
• Key involvement with the discovery, design, configuration and installation network and system solutions.
• Service awareness of HonorBuilt’s key IT services for which support is being provided.

Candidate Requirements include:

• Exemplary ownership of problems and issues.
• 3-5 years of experience supporting an Active Directory environment.
• Microsoft or CompTIA technical certifications are a plus!
• Exceptional ability to research and troubleshoot technology problems.
• Ability to prioritize and handle multiple tasks.
• Excellent written and verbal skills.
• Travel may be required.
• Active participation in our emergency 24/7 response on-call system.
• A successful background check, drug screening and technical interview.

***INTERVIEW PROCESS INCLUDES KNOWLEDGE TECHNICAL BASED QUESTIONS***

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: On the road