HomeServe USA Hiring for Assistant Marketing Data Analyst at Norwalk, CT Full Time

HomeServe USA Corp. is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

Position Overview/ Responsibilities

To assist and support the Marketing Database team by carrying out data selections and analysis for direct mail, email, and outbound telemarketing campaigns.

• Timely and accurate production of counts and data files for acquisition, cross-sell and retention campaigns using SAS programming.
• Cleansing and standardizing partner files for use in marketing campaigns using specialist data cleansing software.
• Assisting with guidance on data briefs/matrices through a consultative process with the strategy and campaign management teams.
• Gathering and supporting the responses to customer and partner complaints about data use through data mining and investigations.
• Supporting the data infrastructure of the Marketing Database team through table updates, database maintenance and recommending opportunities for data process improvements. –
• Managing all data work with due skill, care and diligence, including effective quality controls and risk management/mitigation.
• Inquires and suggests implementing ways to automate the production of data and counts for campaign activity.

Job Requirements

• Bachelor’s degree (mathematics/statistics/economics/computer science or other numerical-based degree preferred) or 1-2 years’ relevant work experience.
• Highly numerate and analytical
• Some work experience in a commercially data driven/analysis role.
• SAS, R, SQL or other programming language experience
• Intermediate to Advanced Microsoft Excel skills
• Strong written communication skills
• Attention to detail and accuracy.

What We Are Looking For

At HomeServe USA Corp., we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In Return, We Offer

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance.
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company.

The salary range for this position is $60,290 – $80,386 + 5% annual incentive bonus eligibility.

We are an equal opportunity employer.