Home Instead Senior Care Hiring for Recruitment Manger at Loughborough Full Time

Home Instead Charnwood’s mission is to brighten the lives of seniors giving them a sense of purpose, well-being & worth. This role will play a vital part in ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

To lead and support the Caregiver Experience team throughout the Caregiver journey. To ensure recruitment of high-quality Caregivers with focused and effective strategies for engagement and retention.

Ensuring Home Instead is an employer of choice in the local community.

The Role

Recruitment – Strategies:
Attract new Caregivers into the recruitment process using various genres Target +4 net Caregivers recruited each month

• Encourage and lead the development of networks in the local community and ensure regular community events are planned throughout the year to promote Home Instead as an employer of choice
• Hold one event a month to network and recruit new Caregivers from (in the shop?)
• Ensure recruitment strategies are in place, including creative recruitment campaigns, proactive sourcing of Caregivers through various means, and interesting, innovative, and timely content for social media
• Use print/poster campaigns to attract Caregivers
• Advertise in local magazines/display posters locally to attract candidates
• Manage ads and candidate applications through Smart Recruiters
• Attend events and network in the community to attract candidates
• Ensure the accuracy and integrity of recruitment related information using the SmartRecruiters Applicant Tracking System (ATS) and all key players understand their responsibilities.
• Ensure People Planner is up to date and documents and tasks are updated as needed
• Monitor the ratio of Caregivers to clients, build a robust talent bank, and drive communication between the recruitment and scheduling team.
• Support the creation of a succession plan to support future business growth – internal Key Player recruitment.
• Manage all aspects of recruitment activity ensuring compliance with regulatory requirements through effective management of the Caregiver Experience team.

Recruitment of new Caregivers – Applicants:

• Respond to new candidate applications through the SR App which at times may be outside of usual office hours
• Call previous applicants and encourage them to pop in for a chat
• Invite new applicants in to meet and be flexible with timings if needed ie outside of usual office hours
• Complete ‘interview’ / scenarios paperwork when they pop in
• Ensure application form is completed correctly: see Caregiver recruitment Promise 10 years of work history or signed to say not work, for example, 2 professional references / 2 personal references
• Select candidates for induction – send a formal email
• Ensure Smart Recruiters system is up to date with candidate progress
• Attend the induction learning and development train the trainer so that you can deliver some modules of Caregiver induction

Live In Care:

• As with hourly Caregiver recruitment – build a pool of Live in Caregivers +2 net gain to the pool monthly
• Regular communication with the LIVE IN pool – via newsletters – updates on new packages starting – ‘keeping warm and ready to work’
• Compliance and quality management
• Ensure we have a team ready to act within a weeks’ notice. ( Understanding their availability for placement)

Training:

• Lead all aspects of training activity ensuring compliance with Franchise Standards and regulatory requirements through effective management of the Caregiver and client care Experience team.
• Ensure training needs analysis and personal development plans are monitored based on the Caregiver development journey – 12 week journey
• Help formulate the Franchise Office training plan with the Trainer creating continual professional development opportunities for all and support through relevant qualifications.
• Ensure all the relevant team fully utilize the learning management system to record ongoing training and all key players understand their responsibilities.
• Oversee the delivery of the highest level of training and keep up to date with sector developments and legislation.
• Monitor and evaluate the quality of training delivery and ensure all Home Instead materials and resources are being used effectively.
• Research and utilize funding from local sources.
• Ensure MLC is kept up to date and Caregivers uploaded and monitored
• Ensure Care Certificate and observations are completed by Coordinator – photo in the gown and put on FB
• Ensure 50% of the team has completed the dementia city and guilds training
• Ensure there is relevant upskill within the team to ensure we can support the client’s needs and requirements
• Progress additional training as appropriate ie NVQ 2/3 etc

Retention and Structured Support:

• To ensure the end to end candidate experience is a positive and engaging proposition from initial contact and ongoing
• Create a plan with the team for each stage of the Caregiver journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.
• Ensure a suitable onboarding meeting occurs
• Make sure each caregiver has a suitable one page profile and is appropriately matched to their clients
• Ensure Caregiver hours, working pattern, and availability are mutually positive for both parties
• Responsible for monitoring field-based observations and ensuring supervisions and appraisals are recorded and kept up to date.
• Monitor the quality of annual appraisals and coach and develop key players in this area.
• Support the completion of PEAQ and develop and deliver an action plan based on the feedback.
• Monitor staff welfare, morale, and wellbeing – spend our of love a week calling ‘just because’
• Responsible for planning structured team meetings and social events.
• Owner of reward and recognition programs and communicating all the Home Instead resources available to the team.
• Ensure there is the star of the month and any great client support and enhancement is recognized on FB
• Ensure birthday cards / personal Caregiver events recognized
• Recognise a client team of the month – on FB
• Organize coffee stops / monthly team Caregiver meetings, quarterly events, etc for existing team
• Review completion of exit interviews and identify any common threads to share with the wider key player team to put solutions in place.
• Overall responsibility for employee files; ensuring that they are all compliant, up to date, and accurate.
• Set targets, analyze and monitor, recruitment, retention, and training data to continually improve and hold the team accountable for the delivery of HR key performance indicators.
• Keep up to date on industry trends and best practices in all areas relating to Caregiver recruitment, training, and engagement.
• Conduct annual appraisals for your team.
• Ensure compliance with Home Instead’s Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.
• Support the operations team with any people related issues.
• Take and follow advice from external HR advisors on any employment related issues such as disciplinaries and support the operations team in conducting these meetings in line with company policies and procedures.
• Carry out any other duties deemed necessary for the successful operation of the business.

Marketing, support marketing personnel within the business regarding workload, priorities, and management.

Reporting:
Manage the task matrix generated from PP for quality assurance across the recruitment side of the business

• Attend an SLT meeting each month and provide reports relating to the business.
• Trends and Analysis
• Caregiver Grow
• Analysis of costs of recruitment streams and successes.

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.