Home Instead Senior Care Hiring for Recruitment Coordinator at West Bridgford Full Time

Home Instead West Bridgford is the leading provider of first class service, non-medical care and companionship care services for older people. We believe there is no place like home and want to enhance the life of everyone we encounter.

Job Description

Ensure that everyone that encounters Home Instead West Bridgford feels positive with the interaction; clients, Caregivers, and professionals

Actively network to attract new Caregivers to the company

Support the robust recruitment administration process

Support retention through field based Caregiver support (including introductions, shadows, care certificate, etc)

The Role:
This role is a 50/50 role – office/field based. Time spent in the field to network to attract new Caregivers, and supporting those that are in post – whilst 50 % of the time administrative based to ensure the robust recruitment processes are adhered to.

Recruitment of new Caregivers:
Target +4 net Caregivers recruited each month

Post on Smart Recruiters to attract the right candidates

Post on FB and social media to attract candidates

Attend events in the community to attract candidates

Network were appropriate to attract candidates

Respond to new candidate applications through the SR App which at times may be outside of usual office hours

Call previous applicants and encourage them to pop in for a chat with Amy

Invite new applicants in to meet and be flexible with timings if needed ie outside of usual office hours

Ensure application form is completed correctly: all work history or signed to say not work, for example, 2 professional references / 2 personal references

Ensure Smart Recruiters system is up to date with candidate progress

Ensure all Caregiver profiles are up to date and saved on the various programs and platforms

Ensure all Caregivers have the appropriate induction (MLC)

Certificates are given (photograph as evidence)

The ongoing competencies are managed

Manage field based observations to sign off the care certificate with the Care Coordinator

Annual refresher training of CPR / M&H

Sign off of any in home competencies i.e.. use of a hoist

Training materials are up to date both from the Franchise Center and CQC compliance

Caregiver Retention and Relations:
Create a plan with the team for each stage of the Caregiver journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.

Monitor staff welfare, morale, and wellbeing.

Work to ensure we have a star / OUTSTANDING CG and client team of the month which is recognized and appreciated

Ensure Caregivers’ great work is recognized on Social Media Platforms

Ensure Caregiver anniversaries and birthdays are recognized (card and posts)

Ensure Caregivers remain compliant – ie PP tasks – ongoing motor tasks new insurance for example

Organise the monthly Caregiver drop-in

Organise the quarterly Caregiver team meetings

Spend an hour a week – just calling around – just because to give ‘an hour of love’

Coordinate the Monthly key CG focus topic groups

Caregiver Compliance:
To ensure all Caregiver files are complaint

Ensure all documentation is signed off and correct in creating CG files

That car documents are updated as expire

That DBS is clear and updated every 3 years

That each CG has 2 professional and 2 personal references

Bi annual audit of files

All hard copy files are replicated on SharePoint

24 hour feedback call to CGs after starting and starting new clients

Sign off of Caregiver HR and personal document file and hand over ready to work and schedule

To ensure Supervisions and tasks are actioned as required and recorded appropriately

Support the care team to ensure training and personal development needs are met.

Ensure strong relationships are kept with Caregivers supporting clients so that they communicate any client change regarding tasks to be updated etc

Ensure appropriate matches of Caregivers are made to safely cover client calls – and make these introductions ensuring Caregivers can shadow calls effectively to be able to deliver independently

Support and record client introductions and review matches monthly

Monitor on-going competencies are managed, and additional training is given as required

Sign off of any in home competencies i.e. use of a hoist, medication, etc

Manage field based observations to sign off the care certificate – write up observations, ensure Caregivers complete the care certificate within 12 weeks

Annual refresher training of CPR / M&H

Ensure supervisions visits and spot checks are completed

Mentor new Caregivers in the field

Be the first point of contact for Caregivers during their first 12 weeks

Job Type: Full-time

Pay: £22,000.00-£24,000.00 per year

Additional Information

If you want to work for a business who make a real difference to someone’s life and be a pivotal part of our team, we would love to hear from you.

Home Instead are committed to equal opportunities and welcome a broad diversity of talent to apply.