Home Instead Richmond Hiring for Care Coordinator Job at New Malden, England Full Time

Are you looking for a job where you make a difference to someone’s life?

Home Instead Richmond is an elderly home care company that provides CAREGivers to visit clients in their own homes across the London borough of Richmond. We provide the highest quality CAREGivers to visit our clients from as little as one hour a day to providing live in care. We support people with companionship, home help, personal care as well as specialist dementia care.

Providing the highest quality of care to local older people

Home Instead Richmond is the highest rated elderly care company in the borough, and has been rated as Outstanding by the Care Quality Commission.

Job Purpose

We are looking for a person with a big heart who wants to make a difference to someone’s life.

The role we are hiring for is for a Care Coordinator who will be trained on the job and work as part of a team of three.

The role of the Care Coordinators is to make sure our CAREGivers are assigned to the right clients at the right time of day in the right areas so that our lovely clients get the level of support they need.

The Role

· Understand and build effective and efficient schedules around our clients and CAREGivers.

· Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.

· Be responsive to changes in the schedule and liaise with relevant team members.

· Match CAREGivers to new clients in conjunction with client services team and arrange introductions.

· Ensure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.

· Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.

· Work with the recruitment team to ensure sufficient current and future staffing levels are met.

· Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.

· Add and maintain all client and CAREGiver information onto to the electronic scheduling system.

· Carry out any other duties deemed necessary for the successful operation of the business.

· Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Essential Criteria

· Experience of working in a scheduling role within a home care or other relevant environment will be a big bonus

· Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.

· Highly resilient and positive with excellent communications skills.

· Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.

· Team player with strong interpersonal skills with the ability to build rapport quickly.

· Excellent attention to detail with the ability to multi-task.

· Logical and analytical with the ability to work on own initiative and meet deadlines.

Competencies

Driving Results

Adapting to Change

Customer Focus

Planning & Organising

Influencing

Resilience

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner

Job Types: Full-time, Permanent

Salary: From £22,500.00 per year

Benefits:

• Bike to work scheme
• Casual dress
• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We are an elderly care company that has worked tirelessly through the pandemic and have full access to vaccinations, PCR testing and PPE.

Work remotely:

• No

Apply now