Home Instead Hiring for Recruitment Coordinator at Loughborough Full Time

To lead and support the Caregiver Experience team to ensure timely recruitment of high-quality Caregivers with focused and effective strategies for engagement and retention.

To promote Home Instead as an employer of choice in the local community

Job Description

Job Purpose

To support the caregiver experience team to ensure timely recruitment of high-quality caregivers with focused and effective strategies for engagement and retention. Including the management of two recruitment coordinators and administrator.

To promote Home Instead as an employer of choice in the local community.

The Role

Recruitment

Encourage and lead the development of networks in the local community and ensure regular community events planned throughout the year to promote Home Instead as an employer of choice.

Lead all aspects of recruitment activity ensuring compliance with Franchise Standards and regulatory requirements through effectively management of the CAREGiver Experience team.

Ensure recruitment strategies are in place, including creative recruitment campaigns, proactive sourcing of CAREGivers through various means and interesting, innovative, and timely content for social media.

Ensure the accuracy and integrity of recruitment related information using the SmartRecruiters Applicant Tracking System (ATS) and all key players understand their responsibilities.

Monitor ratio of CAREGivers to clients, building a robust talent bank and drive communication between the recruitment and scheduling team.

Support the creation of a succession plan to support future business growth.

Recruitment of new CAREGivers

Target +4 net CAREGivers recruited each month

Post on Smart Recruiters to attract the right candidates

Post on FB and social media to attract candidates

Attend events in the community to attract candidates

Network where appropriate to attract candidates

Advertise in local magazines / display posters locally to attract candidates

Manage ads and candidate applications through Smart Recruiters

Respond to new candidate applications through the SR App which at times may be outside of usual office hours

Call previous applicants and encourage them to pop in for a chat

Invite new applicants in to meet and be flexible with timings if needed ie outside of usual office hours

Complete ‘interview’ paper work when they pop in

Ensure application form is completed correctly: 10 years of work history or signed to say not work for example, 2 professional references / 2 personal references

Select candidates for induction

Ensure Smart Recruiters system is up to date with candidate progress

Attend the induction learning and development train the trainer so that you can deliver some module of CAREGiver induction

Live In Care

Support the Live in Care Coordinator to:
Build a pool of Live in CAREGivers +2 net gain to the pool monthly

Regular communication with the LIVE IN pool – via newsletters – updates on new packages starting

Ensure we have a team ready to action within a weeks notice. ( Understanding their availability for placement)

Training:
Oversee all aspects of training activity ensuring compliance with Franchise Standards and regulatory requirements through effectively management of the CAREGiver Experience team.

Ensure training needs analysis and personal development plans are monitored based on the CAREGiver development journey.

Help formulate the Franchise Office training plan with the Trainer creating continual professional development opportunities for all and support through relevant qualifications.

Ensure all the relevant team fully utilise the learning management system to record ongoing training and all key players understand their responsibilities.

Oversee the delivery of the highest level of training and keep up to date with sector developments and legislation.

Monitor and evaluate the quality of training delivery and ensure all Home Instead materials and resources are being used effectively.

Research and utilise funding from local sources.

Retention and Structured Support:
To ensure the end to end candidate experience is a positive and engaging proposition.

Create a plan with the team for each stage of the CAREGiver journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.

Responsible for managing the monitoring of field-based observations and ensure supervisions and appraisals are recorded and kept up to date.

Monitor the quality of annual appraisals and coach and develop key players in this area.

Support the completion of PEAQ and develop and deliver an action plan based on the feedback.

Monitor staff welfare, morale, and wellbeing.

Responsible for planning structured team meetings and social events.

Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.

Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.

Overall responsibility for employee files; ensuring that they are all compliant, up to date and accurate.

Set targets, analyse and monitor, recruitment, retention, and training data to continually improve and hold team accountable for delivery of HR key performance indicators.

Keep up to date on industry trends and best practice on all areas relating to CAREGiver recruitment, training, and engagement.

Conduct annual appraisals for your own team.

Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Support the operations team with any people related issues.

Take and follow advice from external HR advisors on any employment related issues such as disciplinaries and support the operations team in conducting these meetings in line with company policies and procedures.

Carry out any other duties deemed necessary for the successful operation of the business.

CAREGiver Retention and Relations :
Ensure we have a star caregiver / client team of the month which is recognised and appreciated

Ensure CAREGivers great work is recognised on Social Media Platforms

Complete CAREGivers annual appraisals

Complete CAREGivers exit interviews (and analysis the reasons for this re retention and actively try to prevent)

Organise the monthly CAREGiver drop in

Organise the quarterly CAREGiver team meetings

CAREGiver news letter and updates.

Ensure CAREGiver birthday cards are sent and be aware of other events that may be important to them to ensure they feel appreciated

Spend an hour a week – just calling round – just because to give ‘an hour of love’

Coordinate the Monthly key CG focus topic groups

Reporting:
Manage the task matrix generated from PP for quality assurance across the recruitment side of the business

Attend a SLT meeting each month and provide reports relating to the business.

Trends and Analysis

CAREGiver Growth

Analysis on costs of recruitment streams and successes