Home Instead Hiring for Administrative Assistant at Newmarket, ON Full Time

Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer’s & Dementia care, companionship and home help.

Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring for an Administrative Assistant/Service Coordinator. The schedule for this position is 8:30am-5:00pm (Tuesday-Saturday) and is based out of our Newmarket office.

The Administrative Assistant/Service Coordinator is expected to perform a variety of duties that relate to client care and service delivery for our clients and CAREGivers. They are expected to be responsible for providing the highest level of quality service to all clients, family members and CAREGivers. In addition, the Administrative Assistant/Service Coordinator will work hand-in-hand with the Newmarket team to ensure a positive, cohesive and supportive environment for all employees.

As the Administrative Assistant/Service Coordinator you will:

• Ensure the needs of the client, family, employee, and company are consistently being met
• Ensure that all key indicators are met or exceeded including increasing hours, decreasing cancelled shifts & ensuring staffing is done in a thoughtful manner where consideration on compatibility is of the utmost importance
• Take the lead with managing the Newmarket client/CAREGiver schedule portfolio by being accountable for all scheduling transactions on a daily basis
• Ensure client and CAREGiver satisfaction through compatibility surveys, communication of care plan and updates
• Support with developing and implementing new recruitment strategies within the community and the use of social media outlets to increase CAREGiver recruitment
• Build and maintain a roster of quality, available CAREGivers including driving, different languages living in all areas of the business
• Answer each incoming call and employment enquiry in a friendly, professional, and knowledgeable manner
• Schedule and conduct applicant interviews in an efficient and professional manner
• Conduct reference checks, criminal background and motor vehicle check on all CAREGivers.
• Create and maintain all employment records including but not limited to Provincial & Federal tax forms and all other employment related documents.
• Create and maintain both manual and computerized employment records including CAREGiver availability
• Monitor compliance for local and federal labour and safety laws
• Facilitate and manage the Joint Health & Safety Committee and all regulations required as per the Ministry of Labour
• Participate in CAREGiver retention programs and coordinate CAREGiver of the month recognition
• Field new client inquires over the phone in a knowledgeable manner, enter information into Sales Force and arrange Care Consultations
• Provide support in the field, if required, by participating in Introduction visits along with other client and/or CAREGiver based requests made by the General Manager. You must drive and have a reliable vehicle to provide this service.
• Once training in completed, participate in the on-call schedule rotation
• Other duties as assigned by management

Job Requirements:

• Provides top notch customer service to internal and external customers
• Thrives in a fast-paced environment and is an expert in multitasking
• Highly organized with special attention to detail
• Demonstrate common sense in decision making while anticipating the consequences of decisions.
• Discern when there is a need for quick decisions or more thorough assessments
• Ability to work independently and meet deadlines
• Ability maintain confidentiality of information
• Basic to intermediate level of experience with Microsoft Office applications

What We Offer:

• Competitive salary and incentive program
• In depth training and development programs to help you succeed in your career
• Group benefits program and RRSP match
• Great company culture
• The opportunity to have a positive social impact in the community

Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation.

Home Instead welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Salary: From $37,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Schedule:

• 8 hour shift

Application question(s):

• Are you available to work Tuesday-Saturday?