– Home Buyers Warranty Hiring for Dispatch Representative – Remote at Denver, CO Full Time

Dispatch Representative

Targeted compensation: $16/hr
Salary commensurate with experience and skill set

Who we are:

2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.

Please watch our 2-minute video to see what it’s like to join our team! https://www.2-10.com/careers-welcome/

What is the role and where can you add value?

2-10 Home Buyers Warranty is seeking a resourceful and personable individual to join our Dispatch Team in the Contractor Relations Department. When contractors are not available through the automatic dispatch process, the Dispatch Representative researches, locates, and calls contractors to service our warranty claims.

Core Job Responsibilities:

• Reviews claims for details needed to properly identify potential contractors
• Identifies potential contractors and makes outgoing phone calls to verify they can service a claim
• Dispatches Claims to contractors through the Dispatch application
• Provide feedback to the Work Flow team regarding individual contractor performance
• Answers incoming calls and e-mails from contractors
• Dispatches emergency service requests with a heightened sense of urgency
• Researches and locates contractors through internet searches while managing the “Inet” queue
• Verifies and validates contractors’ account information and insurance to ensure records are current, prior to dispatching a work order to a contractor
• Ensures Customers receive service by dispatching claims to an available in-network contractor, internet search results, or explaining other options (e.g. “Out of Network”)
• Effectively communicate Terms of Service and Service Standards to homeowners and contractors, as needed.
• Manages individual and team task queues using established processes, while meeting or exceeding established production levels
• Defuses claim and work order situations with contractors and homeowners in a professional manner
• Document and note all customer, contractor and supplier interactions in a clear, concise and informative matter in the claims management systems
• Other duties as assigned

What skills and experience should you bring to this role?

• High School Diploma or GED
• Excellent communication skills both verbal and written
• Ability to de-escalate contractors and homeowner
• Strong decision-making/problem solving skills

Here is what you can expect when you join our team:

• A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
• A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans