Holiday Inn Express is Looking for Front Desk/ Guest Services Agent Full Time

Job description

ZS Holdings Ltd. is a family owned and operated company with several hotels in Edson, Hinton and Red Deer. We are currently looking to expand our team in the position of Guest Service Agent at Holiday Inn Express.

We are looking for a detail-oriented, reliable and friendly individual who loves working with customers. The successful candidate must be able to work in a fast paced environment. This job does require a combination of sitting and standing.

The primary responsibility of our Guest Service Agent is to deliver excellent customer service while making the check-in and check-out procedures as seamless as possible. As a Guest Service Agent you will be required to maintain our room inventory, reservations, and assignments and answering guest inquiries. You will also be required to answers phones and transfer calls to appropriate guest rooms or departments throughout the hotel. You will be responsible for checking guests in and out of the hotel, handling financial transactions on guest accounts, and answering any guest inquires about the hotel and local area. Customer service is our main priority and as such we are looking for customer focused people to join our team.

Front Desk Agent Position Requirements:

• Excellent customer service and experience
• Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
• Strong communication skills
• Demonstrate organization and multi-tasking abilities
• Minimum of 1-2 years of previous customer service experience
• Previous hotel experience considered an asset but not required
• Strong computer knowledge (experience with Opera PMS program an asset but not required)
• Able to work in a team environment and independently
• Hospitality or tourism diploma/degree an asset but not required
• Excellent English oral and written. A second language (preferably French) is an asset
• Be able to a variety of shifts including days, evenings, weekends and holiday

Job Types: Full-time, Permanent

Salary: From $16.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Expected start date: 2023-03-01