Holiday Inn Express Halifax/Dartmouth Hiring for Front Desk Agent at Dartmouth, NS Full Time

This position requires evening, weekends and Holidays

WHAT’S THE JOB? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

WHAT WE NEED FROM YOU

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

• Fluency in the local language – extra language skills would be great, but not essential

• Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers

• Flexibility – night, weekend and holiday shifts are all part of the job

• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

• Experience – ideally, you’ll have spent at least one year in a front desk or guest service position.

• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Job Types: Full-time, Permanent

Salary: $14.25 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Experience:

• Hotel: 1 year (preferred)