Holiday Inn Express and Suites Hiring for Hotel Front Desk – Night Auditor (Part Time) at Phoenix, AZ Full Time

As Hotel Night Auditor, you will be responsible for overseeing front desk duties at a hotel during the night shift. Your duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

Other responsibilities include:

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Managing documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking

Given the nature of the hotel industry (being a 24-hour operation), a flexible availability to work weekends, and holidays is a must.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person