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Transportation / Logistics / Transportation / Logistics
Holcim US Hiring for Dispatcher at Fort Worth, TX Full Time
Full Job Description
Why work for us?:
What we Offer…
Safety:
Behavior & Attitude:
Order-Taking & Customer Service:
Education:
Work Experience: 3-5 years
As the world’s global leader in innovative and sustainable building materials, Holcim US is reinventing how the world builds to make it greener and smarter for all. Supported by a 70,000 strong global team spread across 70 markets and four business segments, we are committed to becoming a net zero company. To do so, we need world-class talent to join our team. People who are passionate about sustainability, are driven to shape and influence perception and keen to build, grow, and thrive in our high-performance culture.
Overview:
The Dispatcher schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs, and promote company sales. The incumbent facilitates accurate and timely communication between the plant, field, customers, and drivers.
Holcim Inc. is recruiting for a full-time hourly Dispatcher in the Fort Worth, TX office.
What we Offer…
- Competitive salary based on experience and qualifications
- 40 hour weekly pay guarantee
- Generous Paid Time Off & Paid Holidays
- Holistic health & well-being programs for physical, mental/emotional and financial health with access to resources and benefits to help focus on staying well through education and prevention
- Medical, Dental, Disability and Life Insurance coverage
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent Care
- Vision and other voluntary benefits and discounts
- Retirement Savings – 401(k)
- Paid Parental Leave (Maternity & Paternity)
Responsibilities:
Safety:
- Promote the Core value of Zero Accidents & Incidents to all operations
- Actively engage with customers to reinforce safe behaviors
Behavior & Attitude:
- Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making
- Display a positive problem solving attitude
- Ability to keep calm in stressful situations
- Ability to professionally interact with internal and external customers
Order-Taking & Customer Service:
- Customers’ point of contact for questions, orders, pickup and delivery needs, freight status, complaints, and problem resolution
- Enter complete/accurate customer order details into information systems
- Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team
- Communicate with Sales, Operations, Quality Control
- Review next-day orders to ensure they are correctly mapped and have accurate travel times, addresses, and delivery instructions
- Other duties as assigned
Qualifications:
Education:
- Required: High School Diploma/GED
- Preferred: A minimum of 2 years post-secondary education, preferably a Bachelor’s Degree with relevant work experience, or a minimum of several years of experience in dispatching positions.
Work Experience: 3-5 years
- Ability to use Microsoft Office Software (primarily excel and word)
- Ability to count and perform basic math
- Must be able to use common office tools and technology, such as cell/office telephone, calculator, and other electronic devices.
- Ability to work in a fast paced environment
- Ability to work both independently as well as in a group setting