Historic Hideaways Hiring for Reservation Agent – Virtual at Dallas, TX Full Time

Position Overview: We are seeking motivated and customer-focused individuals to join our team as Reservation Agent – Virtual. In this role, you will be responsible for handling travel reservations, providing expert advice, and delivering exceptional customer service to clients from various locations. The ideal candidate will thrive in a remote work environment, possess strong multitasking abilities, and have a genuine passion for helping others plan their dream vacations.

Key Responsibilities:

• Assist clients with booking flights, hotels, rental cars, tours, and other travel services via phone, email, and online chat, ensuring accuracy and efficiency in all reservations
• Listen attentively to client inquiries, understand their travel preferences and requirements, and offer personalized recommendations and solutions to meet their needs
• Utilize reservation systems and online booking platforms to input, update, and manage travel bookings, ensuring all information is accurate and up-to-date
• Communicate effectively with clients to confirm reservations, provide booking details, and address any questions or concerns in a professional and courteous manner
• Collaborate with travel suppliers, including airlines, hotels, and tour operators, to secure reservations, negotiate rates, and resolve issues on behalf of clients
• Stay informed about travel industry trends, destination updates, and travel restrictions to provide clients with relevant information and guidance
• Handle administrative tasks related to travel reservations, such as processing payments, issuing tickets, and sending booking confirmations to clients
• Maintain detailed records of client interactions, reservations, payments, and other relevant information in our customer database

Qualifications:

• Previous experience in customer service, travel reservations, or a related field is preferred but not required
• Excellent communication skills, both written and verbal, with the ability to interact professionally and courteously with clients and colleagues
• Strong organizational skills and attention to detail, with the ability to multitask, prioritize tasks, and meet deadlines in a fast-paced, remote work environment
• Proficiency in using computer systems, online booking platforms, and reservation software to process bookings and manage client records
• Customer-focused mindset with a genuine passion for travel and a commitment to delivering exceptional service to clients
• Ability to work independently and remotely, with a reliable internet connection and a dedicated workspace conducive to productivity
• Flexibility to accommodate varying work schedules, including evenings, weekends, and holidays as needed to support client needs and business operations

Benefits:

• Competitive compensation package with opportunities for performance-based incentives and bonuses
• Flexible remote work arrangement with the ability to work from home or any location with internet access
• Ongoing training and professional development opportunities to enhance your skills and knowledge of the travel industry
• Employee discounts on travel bookings and other perks
• Collaborative and supportive work environment with opportunities for growth and advancement within the company

Powered by JazzHR

K0h5PihtzA