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Job Description
As an International BPO Executive, you will play a crucial role in supporting our global clients through effective communication and problem-solving. Your main responsibilities will include:
– **Customer Support**: Handle inbound and outbound calls to assist customers with their inquiries, ensuring they receive accurate information and solutions in a polite and professional manner.
– **Issue Resolution**: Identify customer issues and work diligently to resolve them. This may involve troubleshooting problems, providing step-by-step guidance, or escalating issues to higher-level teams.
– **Database Management**: Maintain and update customer information in the company database. Ensure that all records are accurate and current to improve service efficiency.
– **Team Collaboration**: Work closely with team members and management to meet performance targets. Share insights and suggestions to enhance team productivity and customer satisfaction.
– **Feedback Collection**: Gather customer feedback after interactions and relay this information to relevant departments. This helps improve service quality and customer experience.
To be considered for this role, you should have the following skills and qualifications:
– **Effective Communication**: Strong verbal and written communication skills are essential for interacting with customers from diverse backgrounds.
– **Problem-Solving Skills**: Ability to think critically and resolve issues efficiently while remaining calm under pressure.
– **Technical Proficiency**: Basic computer skills are necessary, including familiarity with databases and Microsoft Office.
– **Adaptability**: Willingness to learn and adapt in a fast-paced work environment.
Previous experience is not mandatory, making this an excellent opportunity for fresh graduates or individuals who wish to start their careers in the BPO sector.
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Experience
0 – 2 Years
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No. of Openings
100
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Education
12th Pass
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Role
International BPO Executive
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Industry Type
Call Centre / BPO / KPO / ITES / LPO
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Gender
[ Male / Female ]
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Job Country
India
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Type of Job
Full Time
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Work Location Type
Work from Office
About Rising Next Move India Private Limited
NEXT MOVE INDIA was founded by a team of highly skilled professionals with over 12 years of experience across various industry verticals. Our primary objective is to offer placement and career support to both new talents and experienced professionals. We are committed to creating quality career opportunities for fresh graduates and helping them embark on their professional journeys .Our mission is to bridge the gap between talented graduates and available job opportunities, thus contributing to the creation of better employment avenues for students across diverse industries.
