HIRinc Hiring for Customer Service Specialist at Mississauga, ON Full Time

Our client, Microbix, is looking to fill 2 positions in its Customer Service roles. In this entry level position as a Customer Service Specialist, you will be working with our Sales, Marketing and Business Development Team as we grow our business. In this fast-paced role, you will work closely with the sales and product management teams as well as our customers. Primary duties will include entering orders, performing front line customer service, coordinating production with shipping dates and handling many customer facing activities.

Microbix Biosystems Inc. is a life science company and leading manufacturer of viral and bacterial antigens and Quality Assessment Products (QAPsâ„¢) for the global diagnostics industry. Established in 1988, Microbix is a traded company, listed on the Toronto Stock Exchange and headquartered in Mississauga, Ontario, Canada.

We are a young team, very dedicated to helping our customers and growing our business. This can be an exciting position on its own or can lead to greater opportunities in the industry for the right person. If you are a team player, pleasant and positive attitude with high energy, a keen sense of customer service and are very diligent about details, please apply now.

Primary Functions:

• Communicate promptly with Microbix’s customers regarding the following:
  • Acceptance of new purchase orders, providing confirmation of receipt and prospective shipping dates
  • Product pricing and availability
  • Product inquires or product issues
  • Sending of invoices, shipping details, and product documents as requested
• Processing customer purchase orders in ERP system to create invoices and shipping paperwork
• Processing customer payments and contacting customers for payment details
• Create shipment waybills and work with various couriers to ensure orders shipped and delivered on time
• Resolve any issues evolving out of customer shipments in timely manner
• Logging of various metrics and order details into excel spreadsheets
• Build a working knowledge of Microbix’s products to better assist customers
• File and maintain paperwork records to accounting and auditing purposes
• Work with other departments, including product coordinator to ensure products are available for sale and deadlines are met
• Work with product management team for special request and shipments
• Other duties as required by Sr. Account Executive and Customer Service Manager

Education and Experience:

• Preference given to those with an Undergraduate Degree or College Diploma (preferably in Biology or a related field)
• Experience in a past customer service role is an asset
• Experience with an ERP software is an asset
• Experience in a Life Science or Biotechnology workplace an asset

Required Skills or Knowledge:

• The ability to multi-task and prioritise job functions. Work in an organized fashion
• Excellent verbal and written communication skills; this position requires a lot of external communication with customers
• Ability to work with minimal supervision
• Knowledgeable in Microsoft Office Suite of tools (Outlook, Word, Excel)