Highway and Heavy Parts Hiring for at Coleman, MI Full Time

E-Commerce Administrative Assistant

Hours: 8:00 AM – 5:00 PM

An E-Commerce Administrative Assistant is a member of our HHP Sales team. They are responsible for answering inbound calls, processing online orders, and assisting customers with questions on diesel engine parts orders.

You will be successful in this position if you have a strong work ethic, you are customer-service driven, and you enjoy working with computers and phones throughout the day.

Job Responsibilities

• Process online orders
• Answer phones
• Assist with customer questions
• Check parts availability
• Transfer calls to a Tech or the parts department based on their needs
• Direct leads from the Drift website chat system and WebShop Inbox
• Employ sales techniques

What we can offer you:

• Full benefits
• 401K with 3% contribution of your base salary
• Detailed Training
• Career Advancement
• Flexibility and financial growth opportunities

Some of the skills that will really help you here are:

• Computer skills – our customer database, and all other job tools are completed electronically.
• Speed – we handle a high volume of inbound calls and being able to adjust to this is key to success at HHP.
• Typing – the speed of the department requires someone who can enter data quickly and accurately.
• Adaptability – we are a process driven company but citations will arise where you will have to adapt.
• Flexibility – some days are different from others and small projects may pop up.
• Sales experience- Any experience working with customers is desired.

When joining the Highway and Heavy Parts team we strongly support growth. We have outlined our career paths for clear growth potential when hired! As well as growth in your current position! We understand finding a job you like and wanting to stay in that position, so we also offer options for growth in each employee’s current position. Such as additional responsibilities, Matrix options, and/or training opportunities.

Highway and Heavy Parts recognizes just how important our employees are to our success. As a company that has seen substantial growth in the last few years (and expects that to continue), we work to provide our employees with numerous opportunities for career and financial growth! To supplement this, Highway and Heavy Parts will contribute 3% to each employee’s 401k plan.

Highway and Heavy Parts is an equal opportunity employer. We will not discriminate on any conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, disability, veteran’s status, sexual orientation, gender identity, or gender expression.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person