Hexagon Manufacturing Intelligence Hiring for Service Technician at Oakville, ON Full Time

In search of an exciting career opportunity at a local company with a global presence? Your timing is perfect! Hexagon MI Canada is a division of Hexagon Manufacturing Intelligence (www.hexagonmi.com) is seeking a Service Technician. The atmosphere is friendly and collaborative, and our culture innovative and entrepreneurial!

Hexagon MI Canada is located in Oakville, Ontario, Canada and is the world’s leading provider of software solutions for the design, feasibility, and costing of sheet metal components. Hexagon MI Canada has provided OEMs and suppliers in the automotive, aerospace, electronics, and appliance industries with innovative solutions designed to reduce development time and material costs. It provides sales, service, and support for the Hexagon Manufacturing Intelligence Metrology divisions. Hexagon Canada helps industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. For more information on Hexagon please visit www.hexagonmi.com and https://hexagon.com/.

We Offer

Competitive Salary with Bonus Plan

Comprehensive Benefit Package with health, dental, vision including health and personal spending accounts.

RRSP company contribution plan and TFSA options

Generous paid time off (PTO)

Education and Training opportunities to build your career path….and so much more!

Job Summary

The Service Engineer II Installs, configures, troubleshoots, and maintains a variety of coordinate measuring machines (CMM), machine tools and accessories. The Service Engineer II will be responsible to Identify, analyze, and repair failures, orders, and replace parts as needed. Perform start up testing and customer training on features and general maintenance of products.

Key Accountabilities

Perform installation and machine maintenance including diagnosis, repairs, troubleshooting, certifications, and re-calibration of various machines at the customer sites to conform to factory specifications and accuracy standards.

Research and answers general customer questions about product features.

Support service calls to customer sites to correct problems involving company products, diagnose and resolve issues and perform to customer satisfaction.

Provide general technical support to other service representatives and customers.

Ensure prompt preparation and completion of service and expense reporting.

Provide the highest customer satisfaction in a professional manner.

Provide general mechanical tasks including assembly, disassembly, leveling, diagnosis and repair of issues on automated equipment.

Provide general electrical tasks including diagnosis, troubleshooting, and repair of control systems.

Complete preventative maintenance and field modifications.

Keep up to date with administrative responsibilities such as customer service logs and internal service Records.

Maintain tools and test equipment to ensure they are properly calibrated.

Maintain daily communications with customers to ensure resolution and proper follow-up with issues in a timely manner.

Perform other duties and responsibilities as required.

Qualifications (Education, Skills and Experience)

Associates Degree or equivalent combination of technical education and work experience.

2-4 years’ experience in mechanical, electrical, computer or software fields.

Must be highly detail-oriented and organized.

Excellent written and communication skills.

Strong Customer Service Skills.

Creative, analytical, and driven.

Strong problem-solving skills.

Adheres to safety guidelines.

Able to work independently as well as in a team environment

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions.

Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling

Manual dexterity required for keyboard use, operating office equipment, grasping objects

Regularly move around the customers’ worksites

Regularly lift and/or move up to 75 pounds

Specific vision abilities required include close vision, depth perception and adjust focus

Frequently communicates with other employees and customers

Work Environment

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.

Primarily visits customers’ worksites, with occasional visits to the office

Equipment is kept clean, orderly, properly inspected for accurate functionality

Noise levels are considered low to moderate

If required, PPE will be provided

Requires travel to customers’ worksites up to 90%

Hexagon Manufacturing Intelligence Canada is an equal opportunity employer and committed to a diverse workforce and encourage applications from all qualified individuals. Accommodation is available upon request for candidates taking part in all aspects of the recruitment process. To request accommodation, contact Human Resources.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.