Hexagon Hiring for Team Lead, Manufacturing Support at Calgary, AB Full Time

Overview:
Hexagon Autonomy & Positioning is looking for a Manufacturing Support Team Lead to join our global engineering and manufacturing leader in tech that does cool stuff that matters. You will be responsible for Manufacturing Support leadership functions while performing work as a Manufacturing Support Engineer to support and enhance the innovative manufacturing process to ensure that the highest quality products are delivered to our customers in industry-leading lead times.

As a key part of our Team, you will have the opportunity to exercise your Manufacturing Process/Test knowledge when supporting the various manufacturing processes used across the NovAtel product lines. It’s a unique opportunity to become proficient with the innovative manufacturing systems and the cutting-edge products themselves.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. You’ll be joining over 22,000 people in 50 countries on the leading edge of your field.

This position is with Hexagon’s Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brand(s) NovAtel, AutonomouStuff, VERIPOS and Antcom.

The Location: Hexagon is a global company with locations around the world. This position is based in Calgary, AB.

If you require any special accommodation, please email our team at hrrecruitingteam.ap@hexagon.com and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.

Responsibilities:
As Manufacturing Support Team Lead, you will be responsible for the following:

Perform Manufacturing Support leadership functions while continuing to work as a support engineer (the expected breakdown is 30% leadership and 70% support work)

Work closely with Production and our EMS providers to understand their needs and prioritize their requests for support across all functions

Assign support work to the appropriate team member, including direct reports and other teams (i.e. Manufacturing Infrastructure, Tech Services, Engineering, etc.). Follow up on the work to ensure it is being completed and escalate as necessary

Remove roadblocks by working directly and collaboratively with the other functional domain owners (HW, SW, Mechanical and Systems)

Lead the formal problem-solving process and ensure the root cause of support requests is being addressed

Prevent the re-occurrence of manufacturing issues in the future by feeding back improvements into the process and product development teams and ensuring this feedback is institutionalized for new products and processes

Provide technical guidance for your direct reports to ensure the solutions they develop meet the required standards

Supervise the Production Transfer process to only accept products and processes into Production that meet the standards for supportability, maintainability, reliability, safety, and yield

Ensure the Production Support process is adhered to, provide reporting and drive process improvements based on Key Performance Measures (i.e. Support requests open, test yield, etc.)

Motivate, inspire, and develop team members to ensure they are performing at the highest level

Regularly provide performance feedback to employees and complete semi-annual performance reviews

Provide off-hours real-time support to remote contract manufacturing sites located in various time zones

Qualifications:
Must-Have:
Post-secondary degree in a technical field, preferable Electrical, Mechanical or Manufacturing Engineering

Minimum 3 years’ experience working in a high-tech electronics manufacturing environment

Able to mentor and develop technical staff

Strong analytical and problem-solving skills

Proven project-management skills

Able to safely lift up to 15kg (33lb)

Key Success Factors:
Excellent interpersonal skills and ability to work effectively within a multi-disciplinary team

Self-motivated and an excellent team player

Enjoy formal problem solving of manufacturing processes; identifying and correcting the root cause to prevent it from happening again

Proactive in identifying opportunities for improvement and take an active and constructive role in quality and improvement initiatives

Nice-to-Have:
Experience leading teams in a high-tech electronics manufacturing environment

Experience developing manufacturing processes or automated test solutions

Valid passport and ability and willingness to travel both nationally and internationally

Continuous Improvement certification – Lean Bronze or equivalent