Heraeus Precious Metals Hiring for at Wartburg, TN Full Time

The primary responsibility of this position is to manage the refining sales process including planning, analyzing, and executing the timely and accurate processing of information, customer orders and/or inventory, and providing support needed to distribute material and products to customers for Heraeus Precious Metals North America (HPMN). The Customer Service Representative is the voice of the customer and the liaison between customer and Heraeus.

Essential Duties and Responsibilities

• Works with CS department and other teams to consistently meet sales and corporate goals
• Confers with (potential) customers by phone, email, and occasionally in person to provide information about products and services
• Communicates with and services both internal and external “global” customers
• Communicates daily and directly with customers by phone and email, acting as the primary liaison between the client and Heraeus during the bulk of an order transaction
• Daily activities will include timely and accurate processing of all customers inquiries, orders, shipments, releases, assay exchanges, metal settlements, metal transfers & shipments and other transactions as required
• Processes business transactions in SAP, the leading ERP system, including quotations, orders, invoices, refining settlements. Maintains Customer Master Data, Customer Material Info and Customer Pricing Records in SAP for efficient order processing
• Responds directly to customer enquiries in all areas of their order transaction. These include, but are not limited to, answering questions on quotations, shipping, and environmental requirements; ing on order status; relaying information relating to the status refining settlements; conducting assay exchanges; issuing and distributing metal settlements and invoices
• Handles customer complaints, working with the Quality & Production departments to resolve (internal/external) quality issues. Assures timely and accurate feedback to the customer about status and findings of the complaint and resulting corrective actions
• Communicates closely with our recycling/production team in Wartburg, Tennessee by building and maintaining collaboration working relationships. Works with the recycling/production to determine appropriate scheduling and best practices to meet both customer and plant needs/requirements
• Builds and maintains a collaborative working relationship with all other teams/departments within HPMN.
• Participates in customer meetings with outside sales team, when necessary. Meetings may be in person or virtual
• Handles confidential information with care
• Adheres to Ethical Code of Conduct as applicable to the job function

Qualifications

• Bachelor’s degree in Business Administration, Chemistry, Engineering with a focus on metallurgy related field is required
• 5+ years customer service experience in the precious metals refining industry
• Experience in the field of smelting technology desired
• Knowledge of SAP or a similar ERP system preferred
• Must have proficiency in MS Office
• Excellent verbal and written communication skills required
• Excellent mathematical and reasoning skills are necessary
• Must demonstrate a high level of integrity, professionalism, and leadership ability; exhibit a high level of motivation and initiative with the ability to meet deadlines

Job Type: Full-time

Pay: $50,000.00 – $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person