Heraeus Conamic North America Hiring for Key Account Coordinator Full Time

Summary

The primary responsibility of this position is to actively and successfully support the end-to-end product design, manufacture and commercial processes; managing customer requirements and specifications, daily coordination with customer and liaising with the relevant departments to provide technical and commercial support to the Sales Account Manager and other business functions.

Essential Duties and Responsibilities include the following (other duties may be assigned as required):

• Able to work in both production and office setting on a full-time basis.
• Managing action plans with internal stakeholders to support customer requests and activities.
• Actively prepare and participate in customer calls by creating presentations, providing necessary information, and methodically documenting meeting notes and actions items.
• Increasing knowledge of products and manufacturing processes to support the organization (Sales / Customer Service / Product management / Quality).
• Developing customer relationships to strengthen customer engagement on a commercial and technical level.
• Engaging in project related activity with internal colleagues relating to product specifications, production yield, engineering projects, quality assurance, statistical data collection and assessment.
• Acting as a direct liaison between the plant and the customer for topics related to production status and critical customer information.
• Data gathering activities to support customer requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or travel availability required.
Education and/or Experience

• Bachelor’s Degree or higher in Engineering, Material Science, Ceramics or Semiconductor Processing or a demonstratable equivalent experience in the semiconductor industry.
• Strong communication skills and experience working with demanding customers is important.
• Must be reliable working within business hours on site and able to adapt working schedule to customer escalations when necessary.
• Experience with engineering drawings and manufacturing processes.
• Strong working knowledge of Microsoft Office programs.
• Following strict safety protocols and proper use of PPE.
• Excellent organizational skills and able to coordinate multiple team members and activities.

Other

As provided by the Americans with Disabilities Act, the company is committed to discussing and providing reasonable accommodations to its employees to help them fulfill the essential functions of their jobs.

Job Type: Full-time

Pay: $80,000.00 – $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor’s (Preferred)

Experience:

• engineering drawings: 1 year (Preferred)
• manufacturing: 2 years (Preferred)
• ceramic: 1 year (Preferred)

Work Location: One location