Henry Schein One Hiring for Software support consultant Job at Melbourne Full Time

Henry Schein One is the global leader in providing dental practice management software and marketing solutions to dentists and dental professionals. Part of the Fortune 500 listed Henry Schein Group (Nasdaq: HISC), we provide dental software and services for over 90,000 customers worldwide. Our existing solutions serve over 400,000 clinicians and over half a billion patients!
Our vision is to provide products and services aimed at turning good practices into great businesses and to deliver exceptional customer outcomes. We are focused on improving the systemic health of the communities that we work with through driving through better patient engagement.
For more information about us: https://henryscheinone.com.au

The Role:

We currently have an exciting opportunity for a customer service consultant to join us in our Melbourne Office and be a part of our customer support team. You will be the first point of contact for all queries and be responsible for assessing customers’ needs and providing relevant support. Exceptional customer service and reliability are a must in this role along with the ability to thrive in a fast-paced environment.

Being the first point of contact for the business, your ability to build rapport and on-going customer relationships over the phone will be highly valued!

Your responsibilities will include:

• Responding to incoming calls, emails, and web enquiries
• Problem solving and providing practical solutions to our customers, identifying their needs, and taking appropriate action
• Assisting customers with software enquiries
• Managing customer expectations regarding estimated response times for issue resolution
• Using your sound judgement to deliver and provide a great customer experience

You will have:

• The ability to prioritize/multitask and meet deadlines
• Great communication and customer service skills
• A positive, outgoing, and friendly personality
• A passion for customer service
• Experience working in a customer service/fast paced environment – highly desirable

What is in it for you?

• New offices – modern, well-equipped work environment
• Flexible working, including working from home 3 days per week even after restrictions end!
• Relaxed dress code and office environment
• Wellness and health benefits
• An excellent training program to get you up to speed with our software suites
• Regular team social events
• Worldwide career progression opportunities
• On-site visits to dental practices for training and support