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Henry Schein Hiring for Software Support Technician Job at Gillingham, England Full Time
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Job Description
About you
You are an ambitious career-driven individual who is highly self-motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills. You enjoy working in a fast-paced and changing environment. You will be confident in learning the software, building your knowledge and being able to talk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined.
What you’ll be doing
- Coaching customers through their queries relating to their software via different forms of communication (phone, email and online chat).
- Empathetically approaching customers questions and reassuring them you’re able to help them
- Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
- Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
- Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.
Your personal attributes
- Great communication and collaboration skills working with business stakeholders
- Show initiative and ability to analyse situations with a level of technical expertise.
- Strong attention to detail
- Highly organised
- Ability to stay calm under pressure
- Excellent verbal and written communication skills
- Empathetic and authentic, approachable and friendly
- Inquisitive and interested, able to identify problems and present solutions.
- Self-motivated and diligent, and self-aware of their own training requirements and happy to seek support and develop their own knowledge.
Our recruiting process
We try to make our process as simple as possible whilst giving you and us opportunities to learn about each other.
30min of online cultural and cognitive assessments Interview
After this, we aim to make a decision within 48 hours.
Our shared values
Consistently live and demonstrate Henry Schein One core values:
- Mutuality
- No politics
- Each person as important as the next
- Recognise creativity and encourage it
- Open communication
- Strong Ethics
Benefits we offer
- Highly competitive salary + performance bonus and benefits package
- Hybrid remote working
- Flexible working hours
- Opportunity to work in a highly creative and dynamic work environment
- Ability to help us shape and evolve our culture
- Career progression opportunities
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.