Henkel Hiring for Customer Service Representative at Mississauga, ON Full Time

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box – take the chance and shape the digital future together with us.

YOUR ROLE

The CSR is responsible for internal and external customer support and communication with Beauty Professional accounts, which includes order entry, processing, follow-up, liaison and reporting.

Processes all customer orders in a timely and accurate manner.

Works closely with assigned customers and distributors to provide all necessary support and communication for the business.

Liaisons with the warehouse team to ensure timely and accurate processing of customer orders and shipments

Provides support to all internal functions/departments like Supply Chain, Sales, Marketing, Education, Finance, Accounting and Warehousing to perform their duties and responsibilities in the best manner for overall company success and profitability.

Communicates, maintains and updates all standard reporting requirements for the assigned work area/brand/customers (including pricing updates, rebate tracking, credit tracking, promotional movement and daily sales reporting).

Handles all daily invoices as per defined processes which includes data entry, scanning, emailing and/or filing for records.

Communicates regularly with Accounts Payables, Receivables, Shared Services on escalated payment or invoice inquires for all vendors and customers.

Participates in interdepartmental projects related to customer service area.

YOUR SKILLS

Minimum Post-Secondary Education is required (any additional undergraduate degree/diploma like BA, BSc or equivalent is preferred)

French Language Proficiency would be an additional asset

Minimum 2 years of Customer Service experience preferably with Distribution of Consumer-Packaged Goods (CPG) with exposure to working in a fast-paced environment and on any ERP system (SAP preferred)

Strong communication and organizational skills

JOB ID: 21022896

Contract & Job type: Full Time, Regular

Contact information for application-related questions: talent.acquisition@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the “Apply Now” button below. Applications sent via e-mail will not be accepted.