Hemlock Hiring for Customer Care Administrator at Burnaby, BC Full Time

Hemlock Printers Ltd. is an internationally recognized leader in print communications with our manufacturing

plant in Burnaby, British Columbia and sales associates in Burnaby, Seattle and San Francisco. For more

information, please visit www.hemlock.com.

We have an immediate opening for a Customer Care Administrator in our expanding Enterprise Solutions

Department.

The position requires the candidate to act as the primary administrative support of Hemlock’s growing roster

of Enterprise Accounts. The role will handle the administration of enterprise production orders, inventory

management for specified accounts, and program billing. They will be responsible for coordinating with the

Enterprise Team to ensure work is efficiently distributed across multiple departments including Planning,

Prepress, Production, and Accounting. The role is key in ensuring timely and accurate processing of orders on

a day-to-day basis.

Core Responsibilities:

• Administer entry of enterprise production orders into PrintVis, according to existing workflows,

including:
o Sales Order Entry

o Case (Estimate and Order) Creation

• Enterprise account planning

o Business Card Shell reorders

o Buyouts

o Replenishments

• Finished Goods Inventory Management

o Create new items (when applicable)

o Ensure accuracy of inventory records (quantity on hand, costing, etc.)

• Front line client communication

o Answering general tickets and email inquiries

o Fielding phone calls

• Web-to-Print / online ordering system administration for select active programs
• Liaise with Fulfillment Team for fulfillment clients serviced through Hemlock Harling
• Coordinate ongoing billing activities for designated program accounts
• Open monthly dockets as required, and issue associated Purchase Orders to outside suppliers

Additional Duties: The above responsibilities do not imply that these are the only duties to be completed.

Any other job-related duties and instructions requested by your Management Team are expected to be

performed.

Skills & Qualifications:

• Excellent in MS Office Suite (advanced knowledge of Outlook, Word, Excel and Teams)

1 of 2

I

Th

• Strong PrintVis skills (Case Management, Order Entry, Items, Purchase Orders)
• Working understanding of online order platforms (e.g. XMPie, Bambora, Magento, etc)
• Experience working in customer service for printing/manufacturing environment an asset
• Strong written and oral communication skills – loves to work as a cohesive team
• Strong organizational skills & ability to handle multiple priorities with high accuracy and attention to

detail

Benefits:

• Extended Health and Dental (incl. of Vision & Prescriptions), Life, AD&D, Short-term Disability and

Long-term Disability Insurance package

• Vacation and Care/Sick pay
• Group RRSP
• Profit Sharing
• Employee & Family Assistance Program
• Transit/Compass Card program
• Free Electric charging stations & onsite parking

Hemlock Printers is committed to building a diverse and inclusive workplace. We strive to ensure our internal

policies and practices recognize the value of diversity, inspire employee participation and are free of barriers

for advancement. Our goal is to provide equal possibility for everyone and for every employee to feel safe,

valued, empowered, and respected for their contributions to our shared purpose. All those who would

contribute to the further diversification of our community are encouraged to apply.

If you are interested in this opportunity, please forward your resume to hrd@hemlock.com and quote Customer

Care Administrator in the email subject line. Open Until Filled.

We would like to thank all applicants for their interest, however only short-listed candidates will be contacted.

2 of 2

I