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About The Position
The St. Louis Public Library is seeking a Help Desk Technician to join the Technology Department. The Help Desk Technician is responsible for providing Level 1 support to Library staff. We are looking for an ideal candidate who is willing to learn everything and are enthusiastic about helping people.
Requirements
- Associate’s degree or equivalent from two-year college or technical school
- 1- 3 years of Technology work experience required
- Excellent written and verbal communication skills and an ability to communicate effectively with technical and non-technical users
- An ability to prioritize and multitask, troubleshoot, and problem solve
- Strong organizational skills and attention to detail
- An ability to work well as a team member
- A dependable vehicle for the purpose of responding to support calls at all St. Louis Public Library locations.
Nice To Haves
- CompTIA A+ certification preferred
- Windows 10 and 11 desktop systems
- Hardware support
- Google Workspace
- Microsoft Office Suite
Responsibilities
- Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with hardware and other equipment.
- Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with basic software.
- Provide basic support for problems with desktops, laptops, Chrome devices, printers, scanners, mobile devices, etc.
- Thoroughly document troubleshooting progress in ticketing system
- Troubleshoot issues before escalating tickets to the next level of support
- Image and install new computers
- Follow surplus procedures for equipment that is no longer needed
- Maintain an accurate inventory of technology equipment
- Complete other duties as assigned
Benefits
- Medical, dental, and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
- Partial tuition reimbursement for approved courses
- Professional development