Help Desk System Analyst Full Time

Job Title: Help Desk System Analyst
Location: Atlanta, GA – 30334 (ONSITE)
Duration: 12month contract

Job Description:
As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.

You will work with a variety of tools and systems, including Active Directory, Microsoft Teams, IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, CrowdStrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.
Skill Required / Desired Amount of Experience:
Strong understanding of Windows 11, Active Directory and MS O365, VPN, RDP – Required 3 Years
Experience troubleshooting network connectivity, VPNs, and IP phones systems – Required 3 Years
Certifications such as CompTIA A+, Microsoft certifications, highly desirable – Desired