Helcim Hiring for Customer Experience Specialist New Graduate Opportunities at Calgary, AB Full Time

Are you graduating in 2022 and looking for an awesome role (and team) starting this May? Do you love helping people? Satisfied when you solve a problem (and maybe make a friend)? Know a thing or two about the internet and networks? If so, we are looking for enthusiastic and talented Merchant Experience Specialists to join the brilliant Helcim Experience team.

We’re looking for a number of new graduates to join our growing team. Team members will facilitate incoming support calls and online inquiries to analyze merchant issues and offer solutions through critical thinking.

You will be successful in this role if you are able to accept ownership for effectively solving customer issues, keep the customer experience at the center of every decision, and you thrive in a team environment where collaboration amongst your team and other departments is a daily activity. The ideal candidate will embody our values and culture, and be a steward of The Way of the Helcim (see link below to our culture book).

Typical Duties

Provide information on our services and pricing by phone and email

Answer phone and email support inquiries from existing customers

Answer sales related phone and email inquiries from potential customers

Resolve technical issues with existing customers

Provide technical support and training for our online payment processing platform and mobile apps

Investigate and resolve issues between our partner bank and the customer

Qualifications

Post-secondary education in business, office admin or related field is considered an asset

Must have excellent written and verbal communication skills

Strong time-management skills and organizational skills

Proficient with G Suite (Gmail, GDocs, GSheets, etc)

Intuitive, self-motivated and positive

Excellent communication skills, both written and oral, combined with strong interpersonal skills

Past experience in a technical customer service position and sales is an asset

Firm grasp of internet basics is ideal – preference will be given to candidates who demonstrate knowledge of networks, routers/modems, XML, web development and eCommerce

Why Helcim?

Helcim is a payments company that gives small and medium sized businesses a better way to accept debit and credit cards. Thousands of merchants across Canada and the US choose Helcim for their payment needs because of our excellent customer service and innovative software solutions. We won the Canada’s Most Admired Award for Corporate Culture in 2021, ranked number 91 on the Globe and Mail’s 2019 list of Canada’s Top 400 Growing Companies, and we have big plans to redefine the payments industry. To accomplish this, we need a talented team of people who are passionate about working in fintech. Learn more about working at Helcim in our culture book The Way of the Helcim.

At Helcim we build teams of engaged, caring and intelligent people. In return we provide an environment where you’ll be excited to come to work each day and tackle challenges with your colleagues. As part of our team you’ll receive amazing benefits including a competitive salary, paid health benefits, stock options and generous vacation time. You’ll also enjoy company provided snacks and team lunches to keep yourself fueled and the opportunity to recharge and connect with your team members at company social events.

We invest a lot of time and energy imagining and creating a company and culture that encourages discussion, the trade of ideas, and the execution of amazing products and services. We’re friendly and collaborative, working together to achieve big goals. If you want to join our team and feel you can contribute to the growth and success of our company – we want to hear from you!

Join Our Team:
If you would like to be considered for this position, please submit your Resume and Cover Letter through the “Apply for this Job” button. Please address your Cover Letter to Helcim People & Culture.

Candidates must be eligible to work in Canada and be located in Calgary for this position. Helcim uses a hybrid work structure where team members can work 3 days in the Calgary office (Monday/Wednesday/Friday) and 2 days (Tuesday/Thursday) at home. Staff are required to be fully vaccinated to work in our office and participate in company events.