HEIM & HAUS Hiring for Live Chat Representative Full Time

Heim & Haus online team is seeking a enthusiastic Online Customer Service/Sales Officers to their dedicated team that supports our brands.

Being in the retail industry, we don’t have a mandatory shutdown period, so this opportunity will require an immediate start.

This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business. Working in our online customer service team, you will handle online customer queries via our Live Chat system.

To be successful you must:

• Be passionate about providing outstanding Sales and Product advice to all Customers while maintaining a high level of Customer Service
• Be a highly motivated person with strong communication skills (both written and verbal)
• Enjoy working in a team environment and assisting others.
• Ability to multi task and maintain focus in an often high pressure environment.
• Have retail or contact centre experience preferred.

What we require:

• Excellent verbal and written communication skills to be used via Live Chat and Email.
• Enthusiastic approach to work with a willingness to learn, a “can do” attitude.
• Strong attention to detail.
• Highly organised individual with strong time management skills.
• Ability to collate information from customers relating to their orders and relaying the information to relevant parties.
• Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
• Flexibility to work across a 7-day rotating roster (shift work – between 7am and 11pm).

What we offer:

• Generous staff discounts
• Great Team Culture
• Career development and progression
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Job Types: Full-time, Part-time, Permanent

Salary: $30.70 – $33.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Work from home

Schedule:

• Flexible hours
• Monday to Friday
• Morning shift
• No weekends

Experience:

• Inbound call centre: 1 year (Preferred)
• Outbound call centre: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: One location