Heart to Home Meals Vancouver Hiring for CSR (Customer Service Representative) at Delta, BC Full Time

Heart to Home Meals is the leading frozen home meals delivery service for seniors. Established in 2016, Heart to Home Meals provides healthy and nutritious meals to thousands of elderly customers who wish to remain independent in their own homes.

Job Role and Responsibilities

– Dedicated to continuous learning about the whole range of products that are

available through Heart to Home Meals.

– Learn about the needs of our customers and match the benefits of our range to their individual needs.

– Embrace all training on and customer service standards so you can become a proud ambassador of the Heart to Home Meals brand.

– Be passionate about bringing positivity to the lives of every customer.

– Take an active interest in each of our customer’s lives and, working with your office colleagues, will look to personalize the service each customer receives as we learn about and respond to their needs.

The CSR role is crucial to supporting the running of the business.

– Learn how to take orders via our system and all about our operational processes such as delivery rounds, stock management and mainly developing a strong relationship with all our customers.

– You will be responsible for taking telephone/internet orders and making outbound calls to customers and prospects.

– You will help out with inventory.

– Our primary goal is to become a trusted friend to all our customers’. You will take an active and genuine interest in making a real difference in their lives.

– You will support customers by advising them on how to cook, store and re-order our meals as necessary.

– You will prepare the distribution of mailed promotional literature as required and communicate details of new products or promotions to customers.

Outline of daily tasks:

– Input and process brochure requests

– Prepare brochure requests ready for mailing out

– Process and take incoming calls with orders

– Make daily outbound follow up calls

– Process orders into Nexis

– Create delivery routes through Optimo Route

– Generate picking list of order picker

Experience:

• Customer Service: 1 year (recent experience preferred)
• Accuracy and attention to detail is required
• Great communication skills

Job Type: Full-time

Salary: $20.00-$22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Delta, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 2022-12-23