Heart of the House Hospitality Hiring for Account Manager – Bilingual Full Time

Heart of the House (HotHH) encourages personal and professional development through performance reward and recognition programs. We create a safe and trusting environment that provides our employees flexibility and opportunity. We see our employees as an investment and advocate on their behalf to both our customers and communities

Job Description:

The Account Manager must enjoy working in a fast paced, multi-tasking team environment toward a common goal with structure and accountability while having fun. Account managers work at a blended desk; handling both sales and recruiting efforts on a daily basis in a team environment. They are responsible for the development and maintenance of accounts while simultaneously working with the team to fulfill incoming requisitions. Field experience in food and beverage management or supervision required.

Job Summary:

This role requires 3+ years experience in operations, food & beverage and a proven customer service focus; ideally in the hospitality industry.

Major Responsibilities:

• Hands-on-people-leader who builds high-performance teams and experiences low market turnover as a result of their associates’ selection, development, and management practices.
• Responsible for recruiting, interviewing, screening, and orientating employees.
• Identify employee strengths to properly match with open requisitions.
• Manage client relationships and ensure client satisfaction as a primary point of contact.
• Responsible for account development; establishing and building professional relationships to network for new business opportunities and referrals.
• Acts as a liaison between clients and employees at all times; both in the field and remotely.

Job Specific Duties:

• Ability to advance customer service through recognizing and anticipating customer needs.
• Develop employees by providing ongoing feedback while establishing and communicating performance expectations.
• Ability to learn and learn quickly.
• Effectively communicate account information and order specifications to all parties required for proper order fulfillment.
• Possess understanding and demonstrate a working knowledge of the food and beverage industry.
• Ability to communicate at multiple levels of an organization.

Essential Requirements:

• Must have business to business sales experience.
• Systems savvy; ideally with prior exposure to Salesforce and HRIS/Applicant Tracking Systems
• Must have a flexible schedule.
• Must be capable of working both autonomously and as a team player.
• Bachelor’s Degree or commensurate work experience.
• Recruiting experience a plus.
• Food and Beverage management experience Required.
• Bilingual (English/Spanish) required

This brief job description is to give only a general idea of the job and in no way states or implies that these are the only responsibilities/requirements to be performed by the employee in this position. The responsibilities/requirements for given jobs may change without prior notice to employees. In our employees, we look for passion to anticipate and meet our clients’ needs and a desire to attain the highest levels of quality and service for every event.

HMA

Job Type: Full-time

Pay: $45,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Hospitality management: 3 years (Preferred)

Language:

• English (Required)
• Spanish (Required)

Work Location: One location