HearingLife Canada Ltd is Looking For CSR – Appointment Specialist – HearingLife Canada at Toronto, ON Full Time

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing’s awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”

Working in unison with our National Campaign for Better Hearing awareness program, HearingLife Canada is seeking full-time Appointment Specialists to round out our expanding team.

The ideal candidate enjoys communicating with seniors, champions positive interactions, has a can-do attitude, and thrives in a dynamic, performance-oriented environment. Your role will be handling outbound calls, filling clinic schedules, and advocating for hearing health.

*Bonus pay: Immediate participation in the Appointment Centre bonus program upon hiring, designed to be highly achievable for Appointment Specialists. Full-time specialists earn an average of $1,000.00 per quarter, with top earners earning over $1,500.00. Annual bonus earnings avg. of $3,500.00 to $6,000.00.

*The training and development period for this role will be conducted on-site. Once fully able to work autonomously, you can opt to transition to an offsite role.

*HearingLife is always encourage applications from people with disabilities.

Role as an Appointment Specialist:

• To serve the client via outbound calls by promoting our Campaign for Better Hearing campaign and the value of annual hearing tests.
• Promote the products and services offered by HearingLife Canada – most notably complimentary hearing assessments/tests.
• Schedule Outbound appointments via warm campaigns as well as cold calling.
• Knowledge of our website(s), promotions, and offerings.

Job Functions:

• Ability to work both within HearingLife’s National Appointment Centre and remotely where the Appointment Specialists must possess the communication skills required to perform their duties.
• Conduct outbound calls to prospective clients intended to promote complimentary hearing tests.
• Knowledgeable of, or acquire basic knowledge in the area of hearing aids, company policies and offerings, and promotions.

Qualifications:

• Minimum 1 year in a customer service role.
• Previous experience in a contact centre environment.
• Proficient in general office productivity software.
• Hearing clinic experience an asset, but not required.

Benefits:

• Remote work environment
• Competitive compensation package and quarterly bonuses
• Generous PTO policy including 2 paid week vacation & 10 paid wellness days
• Excellent benefits package
• GoodLife Corporate Membership

Job Types: Permanent, Full-time

Salary: From $17.00 per hour

Benefits:

• Casual dress
• Dental care
• Paid time off
• RRSP match
• Store discount
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• Customer service: 2 years (required)

Language:

• English (required)

Work Location: Hybrid remote in Toronto, ON M2N 6K1

Expected start date: 2023-11-06