Head of Machinery Operations Full Time

Join Us as We Drive the Future of Machinery Operations

Are you an inspiring operational leader with a passion for systems excellence, commercial performance, and developing highperforming teams?

This is a unique opportunity to lead the central operational and commercial function of our Machinery Division-shaping processes, enabling sales growth, and ensuring our teams deliver exceptional customer experiences every day.

As HEAD OF MACHINERY OPERATIONS, you’ll take ownership of the systems, processes, budgets, and people that keep the Machinery Division performing at its best. You’ll work at the heart of the business in our Head Office in Rosehill, Carlisle, collaborating with commercial support and senior leaders to ensure alignment with dealer standards, operational compliance, and longterm strategic goals.

This is a highprofile, impactful role for someone who combines strong commercial acumen with outstanding leadership and organisational capabilities. You’ll shape the systems, processes and people that drive success-while working in a supportive environment where innovation, collaboration and continuous improvement are celebrated.

If you’re commercially sharp, operationally brilliant, and passionate about leading people to deliver their best, we’d love to hear from you.

THE JOB

The purpose of this role is to act as the Commercial and Operational lead for the Machinery Division, managing and developing systems, processes and transactional finance arrangements. You will directly lead the Head Office team, hold full accountability for the Machinery Sales Department budget, and drive operational excellence across the division.

KEY RESPONSIBILITITES

Operational & Systems Leadership

• Lead and manage the division’s operating system (Ibcos Gold), ensuring full functionality, user support and future-readiness.
• Develop systems and processes to support changing business needs and continuous improvement.
• Champion electronic sales processes including CRM and related platforms, ensuring compliance and upskilling throughout the division.
• Oversee manufacturer platform access and system management.

Commercial Performance & Sales Enablement

• Hold operational accountability for the Machinery Sales budget.
• Provide direct support to Regional Sales Managers, including menu pricing, performance stimulation, and bonus-related reviews.
• Drive sales effectiveness through clear reporting, process optimisation, and collaboration with sales and depot teams.
• Support new depot integrations, sales inductions and operational setup.

Stock, ECommerce & Reporting

• Lead stock optimisation, requisitions and stock check processes across the division.
• Monitor and report on e-commerce stock levels, including new, used, small machinery and drop-ship orders.
• Ensure accurate, timely reporting to all key stakeholders.

Team Leadership & Collaboration

• Lead, coach and develop the Machinery Admin Team, ensuring a cohesive, knowledgeable and consistent support function.
• Conduct regular 1:1s, appraisals, check-ins and performance reviews.
• Act as the central link between the Machinery Division and key Head Office functions including Finance, IT and Marketing.
• Work with the Brand Manager on demo/hire procedures and ensure live tracking of all on-farm equipment.
• Collaborate with sales and depot managers to improve and centralise internal and external haulage processes.

Compliance and Standards

• Ensure processes meet dealer standards across all brands.
• Maintain compliance with relevant legislation and codes of practice, including UFAS, FIAS and NOPS.
• Adhere to all Company and Group policies, including those related to Health, Safety and Environment.

ESSENTIAL SKILLS & EXPERIENCE

Essential Skills

• Proven experience supporting and enabling sales teams.
• Demonstrable success in delivering process efficiencies across multiple departments.
• A natural communicator with strong relationshipbuilding skills across all levels.
• Inspirational leadership style with a track record of developing strong teams.
• Strong understanding of stock optimisation, writedowns and budget management.
• Proven ability to lead admin teams and manage shared capacity.
• Excellent organisational and project management capabilities.
• Collaborative working style with strong crossfunctional alignment skills.

Desirable Skills

• Experience working with AGCO, Yamaha and comparable manufacturer dealer standards.
• Experience managing dealer portals and compliance feedback processes.
• Background in developing or supporting online sales channels.
• Experience with CRM, Ibcos Gold and/or D365 systems and integrations.

BENEFITS

As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• My Savings Hub: Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal and review scheme