HCTec Hiring for Epic Help Desk Support – Revenue Cycle at Remote Full Time

Job Title: Epic Help Desk Support – Revenue Cycle

Duration: 2 Month Contract

Location: 100% Remote – Eastern Time Zone

Work Hours: Will fall between 7am – 7pm EST, Mon – Fri, but may include some weekend work.

Overtime: Overtime will be expected, especially between 6/1 – 6/30, during go-live.

*MUST be authorized to work independently on W2. No third-parties, and no sponsorship.

Job Scope:

Serve as the front line of support in diagnosing and troubleshoot Epic end-user problems via telephone, voicemail or email. Intermediate/Advanced knowledge of the EHR configuration and workflow and working skills in keyboarding. Ability to communicate effectively orally and in writing with non-technical end-users. Ability to enter and resolve trouble tickets in our automated tracking system. Basic ability to troubleshoot a variety of computing, software, printer problems and workflow issues surrounding the use and function of the EHR.

Job Description:

• Assist Rev Cycle calls with Billing questions and related issues.
• Provides Communication for Management, Internal, and External Customers.
• Identifies, diagnoses, escalates and resolves customer problems with the EHR.
• Documents work notes appropriately in ticketing system.
• Coordinates problem resolution with other help desks in the Enterprise.

Qualifications:

• 2-3 years of Epic Help Desk support, preferably in a go-live scenario (hospital & professional billing / HB & PB)
• Experience using an Incident tracking tool, preferably Remedy

INDFLEX

Job Types: Full-time, Contract

Pay: $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday
• On call

Experience:

• Help desk: 2 years (Required)
• Epic EMR System: 2 years (Required)
• Epic HB and/or Epic PB: 1 year (Required)

Work Location: Remote