HCL Technologies Hiring for Customer Service Representative at Moncton, NB Full Time

An exciting opportunity to join a team of Customer Relations Specialists (CRS) whose primary task is to assist customers with their inquiries. The CRS takes ownership of customer enquiries / complaints and uses a closed loop process entailing researching, connecting with the appropriate business groups, and driving timely resolution for the customer. The successful candidate will also operate within the guidelines of Policies and Procedures.

ESSENTIAL FUNCTIONS:

• Ability to multi-task in a fast-paced environment with minimal supervision and a high level of customer interface.
• Effectively manage and take ownership of customer inquiries (phone, email, online) through to resolution
• Must understand contract documents and terms of obligations.
• Evaluate if credit or debits need to be issued and rationalize payment plans with customers. Ability to identify root cause and implement process improvement procedures to eliminate. Working knowledge of customers overall business accounts
• Self-directed position may determine methods and procedures on new assignments and provide guidance to new hires.
• Analysis of situations or data requires an in-depth evaluation of various factors.
• Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Product knowledge to understand customer objectives.
• Ability to explain machine performance and invoices in detail.
• Understand price plans for service.

SKILLS:

• Fully Competent in all aspects of assignment
• Ability to help peers Negotiating skills

Education and EXPERIENCE:

• Minimum: High School, plus PC and typing experience.
• Technical experience. 6 months Preferred: Community College Diploma/University Degree or equivalent experience.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift

Language:

• French (required)