HAYS Hiring for Customer Success Specialist Job at Townsville Full Time

Your new company

Hays Townsville have exclusively partnered with Calxa to recruit for a Customer Success Specialist to join the team. Calxa provide a subscription-based software that saves time for Businesses, Not-For-Profits and Accountants by automating budgeting, cash flow forecasting, KPIs and group consolidations. Founded in 2010 and based in Townsville’s CBD, this company now services organisations around the world and affords its staff the opportunity to work entirely remotely.

Your new role

As a Customer Success Specialist, you will report directly to the Customer Success Manager and Chief Executive Officer and regularly liaise with internal teams. Your role will be fundamental in contributing to the growth of the business, and on a day-to-day basis, your responsibilities will include (but are not limited to):

• Virtual demonstrations of software to prospective clients
• Liaising with the internal marketing team to act on new business leads
• Building strong relationships with a caseload of new and existing clients
• Assist with customer roadmaps and material to maximise adoption and utilisation
• Prepare regular analysis reports on Customer Success benchmarks

What you’ll need to succeed

To be successful for this position you will be a tertiary qualified accountant and ideally have attained or be working towards your CA or CPA qualifications. We are looking for an enthusiastic individual with strong interpersonal skills who can also demonstrate the following skills and attributes:

• In depth knowledge of management accounting processes including budgeting and cash flow forecasts
• Proficiency in accounting software such as MYOB, Xero and QuickBooks
• Strong computer literacy and ability to confidently use MS Office suite, cloud applications and collaboration tools
• Effective communication skills with competency in business negotiations

What you’ll get in return

In return you will work for a progressive, rapidly growing organisation who will offer the following benefits:

• Competitive remuneration package commensurate with experience
• Flexible work options and ability to work entirely remotely
• Intensive training program
• Exposure to global accounting and business practices

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

For more information please contact Johan Eriksson or Owen Bealing, recruitment experts in Senior Finance on (07) 4771 5100 or email [email protected] or [email protected]

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2600449