Harvard Business Publishing Hiring for Digital Learning Specialist – US at Remote Full Time

Harvard Business Publishing’s Corporate Learning division targets enterprises that recognize leadership development as a source of competitive advantage. The Corporate Learning team’s expertise is in creating rich, interactive learning experiences that develop leaders who shape their organizations’ futures by making smart decisions at critical moments.

The Opportunity:
The Digital Learning Specialist (DLS) plays the primary client contact role post-sale for digital solutions that help organizations scale leadership development, like Harvard ManageMentor and Harvard ManageMentor Spark. The DLS leverages deep knowledge and experience in our solutions and platforms to advise clients on optimizing how the solutions are implemented, leading to greater adoption, retention, and expansion.

What you’ll do:
Onboard new clients across strategic, technical, marketing, and training workstreams.

Support a portfolio of clients by helping facilitate their creation of and ongoing adherence to a strategy and plan to implement the solution to meet their business objectives.

Partner with clients on an ongoing basis to coach and advise them on how to reach their adoption and other goals.

Support training the client on how to leverage the capabilities of our solutions for their specific use cases.

Share relevant best practices and examples from other clients.

Interpret usage data and present it to clients to help them make decisions based on it.

Help keep the client current with new enhancements.

Collaborate with colleagues, including the rest of the account team, to strategically manage your portfolio of clients, making judgments about priorities and contributing to conversations about how to bring different clients to renewal and expansion based on each client organization’s goals and dynamics.

Work on special projects to help scale our client service model (e.g., participate in client-facing webinars, develop “How to” videos, craft client communications for the team to leverage, think creatively about how we can help clients one to many or one to few versus solely one on one).

What we’re looking for:
The ideal candidate is intellectually curious, possesses a growth mindset, has some experience in leadership management or digital learning, and excels at:

Leading consultative conversations

Collaborating with teammates and clients

Managing projects

Innovating to disrupt the status quo

Prioritizing clients and tasks daily (without letting balls drop)

Paying attention to details

Learning quickly, as products continue to update

Requirements:

• Bachelor’s degree
• 3+ years of experience in a client success or client relationship management role
• Demonstrated ability to learn quickly and comfort with changing technology
• Demonstrated expertise in verbal and written communications, interpersonal skills and ability to influence and guide customer interactions
• Comfortable managing multiple stakeholders
• Comfortable with business technologies like Salesforce, Microsoft Office, Webex
• Ideal if individual had prior Learning Management Systems (LMS), Learning Experience Platform (LXP), and/or learning and development experience
• Travel requirement approximately 10-15% across a calendar year

What we offer:
As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!