HARTING Americas Hiring for Customer Service Specialist (Hybrid) at Montréal, QC Full Time

We are seeking a Customer Service Specialist (3 days based in Montreal, Quebec, 2 days Work from Home) fluent in French and English to provide a high level of customer support via phone, email, and video meetings to address customer inquiries such as: processing orders, requests, and complaints. As our products are custom-made for each customer account, we strive to create a personalized and exceptional customer experience in our non-scripted environment.

Our Customer Relations Team strives is committed to helping customers find solutions. Through cross-functional collaboration, prioritization of resolving customer requests in a timely manner, and follow up to ensure customer satisfaction, we can become a trusted partner to our customers.

To succeed in this role, you will be highly driven to:
Support existing customers with pricing, lead times, order status, open order and change reports, and expedites to ensure customer satisfaction.

Responsible for processing, monitoring, and resolving day to day operational issues such as backorders, shipping and billing discrepancies, return orders, and complaints in accurate and timely manner. Develop corrective and preventive action plans, working with the Customer Service Manager and Process Manager as needed.

Follow up regularly with customers about customer satisfaction and level of service. Communicate customer feedback to management to develop processes for better servicing of customers.

Attend daily and weekly production meetings to review production schedule, confirmation status, and schedule changes including production delays and expedites. Track production schedule to ensure proper and timely communication to the customer.

Implement and monitor forecasting and stocking programs as put in place by the Sales and Customer Relations Management team.

Participate in contact center log in to assist customer needs and facilitate the transfer to other departments as needed

Maintain contact information in customer master data to ensure the customer receives order confirmation and invoices.

Support with daily monitoring of order confirmations and deliveries utilizing reporting tools. Align allocation priorities to sales orders to ensure delivery timelines are met in the most efficient manner.

Skills and experience to thrive in this role:
Business Certificate and/or associated degree preferable.

3+ years of customer service or equivalent combination of education/training in a manufacturing / industrial environment.

Strong customer focus, relationship building, and verbal and written communication skills.

Prior Knowledge of SAP preferred.

Proficiency in English (reading, writing, and speaking).

Proficiency in French required.

HARTING Americas is a subsidiary of HARTING Technology Group, a German-based global leader in industrial connectivity solutions. We develop, manufacture, and sell the world’s most durable and reliable products and solutions for use in Machinery & Robotics, Automation Devices, Rail & Transportation, Intralogistics & Conveyor Systems, Energy, and Datacenter market segments.

As a third generation, family-owned company, with over 75 years of history, we continue to create value and shape the future with technologies for people. You will discover that we work hard – to fulfill our personal, company, and customer goals, and in our commitment to our community with our holiday drives and our paid VTO (Voluntary Time Off). You will also discover that we like to have fun – like when we celebrate the holidays, host theme days and sweater parties, prost to Oktoberfest, and much more!

Visit us on LinkedIn!

HARTING USA offers an attractive total compensation package and employee benefits, including:

21 days PTO (Paid Time Off) to start – quickly earn more PTO as you stick with us (36 days max)

Medical, dental, and vision – several plan options to choose from

Company-sponsored life, AD&D, and short- and long-term disability – at no cost to employee

Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy

Tags: “customer account support” “customer service representative” “customer service rep”