Hankook Tire Manufacturing Tennessee Hiring for Customer Service Representative at Brampton, ON Full Time

Job Purpose:
The Customer Service Representative is responsible for client relations, order processing, processing of marketing and sales programs, reporting, accounting, daily shipping, and working with transportation companies.

Key Accountabilities:
Creating a relationship with clients and providing information and service upon request

Creating inquiries to maximize sales and to meet customer’s expectation

Processing orders with maximum accuracy and minimum time while maintaining good relationships with the customers

Processing orders while maintaining the customer’s reception schedule (RDD), and keeping management informed and updated during the process

Communicating with customers to be the first response to customer’s general inquiries and to provide solutions to customer’s issues

Generating reports to ensure all orders that meet MOQ freight policy are shipped out immediately

Responsible for daily shipping to maximize sales and minimize shipping costs

Reporting about customers with open order status, backorders, and product ETAs regularly

Reporting to management about the status and the progress of outbound orders while supporting and working with the sales team to maximize sales

Reviewing invoice errors with the Pricing Dept, and processing invoices, cancellations, and credit/rebill requests

Working with various transportation companies to move the products to their final destination on time with no OS&D issues

Assisting ad-hoc data and reporting requests

Any other duties/responsibilities may be assigned

Level of Accountabilities:
Individual contributor

Core Competencies:
Team player with good problem-solving skills

Self-motivated, confident, energetic, and creative with good initiative

Superior customer-relation manners and strong interpersonal skills

Strong written and verbal communications skills

Accuracy, follow-through, and fine attention to detail

Ability to work well independently on several projects concurrently, and possess excellent communication, organizational and creative thinking skills

Adapts to changing business needs, conditions, and work responsibilities

Trust-worthy through consistent honesty and professionalism in all interactions

Patient, understanding, and responsive

Qualifications:
University Degree or College Diploma required in Marketing, Business Administration, or other related analytical disciplines

At least 5 years of relevant experience in the tire industry or the automotive industries

Proficiency in English is a must

Familiarity with SAP is preferred

Proficient with MS Office Suite