Handtmann Inc Hiring for National Key Account Manager Full Time

Handtmann Inc., located in Lake Forest, IL, specializes in grinding, mixing, emulsifying, filling, portioning, depositing, forming, and linking solutions for the meat, dairy, bakery, pet food and alternative protein food processing industries. Handtmann Inc. provides machines, technology, and services for all sizes of businesses. Handtmann Inc., the North American wholly owned subsidiary of Albert Handtmann Maschinenfabrik GmbH, a leading global technology solutions provider to the meat/food processing industries, enjoys an excellent reputation for design innovation and occupies the premium position in this equipment market. The Handtmann group is a family-owned business established in 1873 and headquartered in Biberach, Germany.

Company Culture

Handtmann is an innovative company, one that is technically and mechanically inclined, offering the industry best-in-class filling and portioning solutions and service. Our team is a high-energy group that works hard and smart with great integrity for customer satisfaction. Handtmann’s positive environment recognizes dedication and technical proficiency that benefits our customers.  

GENERAL SUMMARY OF RESPONSIBILITIES

The Key Account Manager is primarily responsible for focusing on growing sales for key Multi-Location Strategic Accounts for Handtmann, Inc. The Key Account Manager is also responsible for maintaining existing Strategic Accounts through account management, customer service and increased penetration of customers’ various locations. The Key Account Manager will serve as a true business partner, acting as the key representative for Handtmann, Inc. within the office, service and sales.

DUTIES & RESPONSIBILITIES

·        Creates, builds and maintains positive business relationships with assigned KEY customers

·        Ensures world-class customer service

·        Maintains and updates organizational chart for corporate headquarters and plant locations

·        Analyzes s and presents during operating reviews the status of new and lost business, as well as shrinkage or growth within existing assigned accounts

·        Provides project s, plant updates, won/lost order s, and all other special requests from the Primary Customer Contacts as requested

·        Will provide timely follow up to customers as requested

·        Maintains negotiating and discounting authority with assigned customers

·        Resolves account issues with regard to delivery, installation, credit and collections matters, product replacements, returns, and account history questions

·        Works extensively with both plant-level and corporate-level contacts for all key customer accounts, including Supply Chain, Engineering, Operations, Production, Credit/Collections and Marketing

·        Coordinates communications with Handtmann Inc. Office and Field Territory Managers to present new account implementation plans and/or identify and resolve service needs for customers as necessary

·        Utilizes CRM to manage assigned accounts and maximize account visibility

·        Position requires up to 75% travel.

Additional responsibilities

·        Develops and implements strategies to increase sales and profits from existing Regional, Multi-Location, and Single Location Strategic Accounts

·        Should be able to identify and implement actions to grow business while identifying process and cost-improvement plans for customers

·        Develops and coordinates account-specific sales presentations, business reviews, etc.

·        Performs other duties as assigned or requested

QUALIFICATIONS, SKILLS, ABILITIES

·        Excellent verbal, written, and presentation communication skills

·        Strong attention to detail

·        Strong Handtmann product knowledge and meat industry knowledge

·        Highly organized with strong time management skills

·        Strong analytical, problem-solving and conflict resolution skills with strong ability to bring challenging situations under control to mitigate threatening matters

·        Demonstrated ability to work well in a team environment

·        Demonstrated ability to build high, wide and deep internal and external relationships

·        Proven ability to independently prioritize workload and make real-time informed decisions

·        Strong documentation skills

·        Exemplifies a competitive, success-driven and thriving desire-to-win attitude that has yielded results in previous roles

·        Demonstrated capability to influence without authority

·        Keen ability to challenge the status quo without damaging relationships

·        Excellent working knowledge of MS Office including: Word, Excel and PowerPoint.

·        Ability to navigate CRM

·        Has extensive knowledge of sales process and cycle and the psychology to lead decision makers to buy