Hampton by Hilton Hiring for at Gonzales, LA Full Time

Our professional team of Front Desk Receptionists are dedicated to providing exceptional service to our clients, and we’re seeking candidates to join our energetic team. The ideal candidate is detail-oriented, able to handle multiple tasks at once and has a strong commitment to customer service. The successful candidates will answer incoming calls, process clients in a timely manner and be able to handle multiple tasks at once.

Responsibilities:

The Front Desk position is of the utmost importance. You provide the primary interaction with each and every guest and often are the first impression that each guest receives. In cooperation with the Front Desk Manager, you will function in a variety of capacities by negotiating rates with potential guests, greeting guests and checking them in, and assisting with guests as they check out. In all your activities, we expect that as the Front Desk Agent, you do your best to maintain a positive and professional atmosphere. Specific duties and responsibilities are, but not limited to

• Ensure highest quality service and standards to each guest and Team Member

• Maintain the highest quality of appearance and professionalism

• Complete any required training or continuing education required by the franchise affiliation as required

• Perform other tasks delegated to you by the Front Desk Manager as necessary

• Dedicate time each day to interact with specific guests to assess their experience and provide personal touches. Find out how the guests are feeling and where we can improve

• Encourage guests to submit Guest Reviews and Comments online to provide an increased number of positive hotel surveys

• Communicate with all other departments in a respectful, effective, and timely manner • Must be able to stand for 8 hours a time and maintain a pleasant attitude

Job Type: Full-time

Pay: $12.00 – $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus
• Tips

Ability to commute/relocate:

• Gonzales, LA 70737: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person